Brand Specific Forums > Jacuzzi Hot Tubs
Reliability of Jacuzzi
mrpenguin:
--- Quote from: Calisoldier83 on December 08, 2016, 12:07:54 am ---However, the massage selector/diverter on the left side doesn't have enough tension/friction so it has a lot of play in the middle position where it moves freely. It seemed like you might be able to adjust it if you unscrew the cover but didn't want to do it without insight. I have install guys coming tomorrow to put on the cover assist and will call the dealer to figure it out.
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Hmm, mine is all manual. There is the one diverter screw thing that chooses either this port at the base of the tub or the waterfalls for the water to exit. It is hooked up with the circulation pump, so if that pump is on, water flows dependent upon that physical switch. Not sure what is up with yours. Hopefully you find out good news from the dealer.
mrpenguin:
A quick follow up. I received the replacement part I ordered for the tub which was not covered by the warranty. I was told it was not covered because it was part of the lighting system. Look at the below photos. The part is for the back of a headrest. It is a mount for the headrest and the LED goes inside of it, with the wire to plug it in. If you notice on the second photo, you must remove the LED to install the part. So, that part on the right, the part that fills the hole in the tub and where the pillow mounts is what is broken and I need to replace. You know that part can not have cost more than a few dollars. Jacuzzi as a company would rather loose a customer and indirectly loose a ton more potential customers because of a few dollar part. If they don't stand behind this cheap part, I am really scared if something that actually cost money breaks!
The waterfall LED is a standalone LED. It does nothing more than light up. Similar to the piece at the end of the headrest wire that you must remove to install the piece that broke on my tub. The entire ordeal reminds me of the movie Tommy Boy. This meme I found is the part I am referring to. It may not fit exactly, but close enough.
mrpenguin:
So I can tell why they don't want to warranty those parts. It was a bit of a bear to replace, mostly time consuming. After taking off all the screws for the panel and removing that side's lifter attachment, I had to tear out a bunch of insulation to get to the spot. Then, there is a hose right behind it that it is basically touching. When taking out the old one, the rest of the threaded part was so brittle, it broke twice more in my hand. I foresee me needing to change a few more of these soon. I was going to reuse the same LED part, but it looked a bit worn, and I already had the panels off, so I swapped it too. I'll keep the old LED part, it still worked fine. The extreme brittle state of the old threaded part was really disappointing after only two and a half years. At least it is functional where we can sit in that part of our tub again.
Jacuzzi Jim:
Light and pillows always carry a 1 or 2 year warranty with most MFGs. I remember when the 400 series came out at the Vegas show, my first question was what happens when the light in the foot dome goes out, and how do you replace it? The R&D guys says, oh they won't ever go out, but if it does you can just flip the spa up, take the btm pan off, dig through the foam and replace it, should be pretty easy ::) As a service tech at the time, you can imagine what I was thinking and wanted to say. ;)
BullFrogSpasMN:
--- Quote from: mrpenguin on December 17, 2016, 10:10:32 pm ---So I can tell why they don't want to warranty those parts. It was a bit of a bear to replace, mostly time consuming. After taking off all the screws for the panel and removing that side's lifter attachment, I had to tear out a bunch of insulation to get to the spot. Then, there is a hose right behind it that it is basically touching. When taking out the old one, the rest of the threaded part was so brittle, it broke twice more in my hand. I foresee me needing to change a few more of these soon. I was going to reuse the same LED part, but it looked a bit worn, and I already had the panels off, so I swapped it too. I'll keep the old LED part, it still worked fine. The extreme brittle state of the old threaded part was really disappointing after only two and a half years. At least it is functional where we can sit in that part of our tub again.
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There is an old saying "people who build pools/spas ARE NOT the same people who service pools/spas" Many manufacturers build certain components into a spa that are completely asinine and almost un-serviceable...why you ask? very simple..$$$$$$$
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