Brand Specific Forums > Jacuzzi Hot Tubs
Reliability of Jacuzzi
Tman122:
My take on Jacuzzi is they have always produced a fine tub, even after their move. They are as good as the rest mentioned. I wasn't a big fan because price and availability of parts was tougher. Some proprietary (higher priced) parts. Our local dealer is gone also. 100 miles away now in Brainerd MN. If a dealer can survive up north the brand is fine. Customers anywhere don't like junk that freezes.
BullFrogSpasMN:
--- Quote from: Jacuzzi Jim on December 05, 2016, 12:19:12 am --- Like mentioned, Bullfrog is taking floor space from Jacuzzi and Sundance dealers, and pretty sure some HS dealers here and there. Many of the reps for Bullfrog are from Jacuzzi though not sure how many. It pretty much pissed Jacuzzi off, specially losing floor space. I do think it's the protocol to not support ex dealers with parts and support, but I can tell you most if not all our Jacuzzi customers will not buy another Jacuzzi because of it.
--- End quote ---
Sundance/Jacuzzi cut us off completely when we switched to Bullfrog 3-4 ish years ago as well, wouldn't even take warranty parts back for credit, somewhere we still have like 20 faulty circ pumps they wouldn't give us credit for. Real nice way to treat us/their customers because now all we can say to customers is "call xyz company" if the tub is under warranty (which btw is a pool company who could really carry less about spas other than they need to have a couple on the floor and it will probably take 3 weeks to get a tech out)..."sorry, can't fix it, Sundance won't provide us with warranty parts" just a nightmare for customers overall and I feel bad for them and as you stated Jacuzzi Jim they will likely never touch that product again
Calisoldier83:
mrpenguin,
I've seemed the encounter a problem (hopefully not the plague), where I can't turn off the fountain, even after restarting the spa. There seems to be an issue already, geez.
Have you had such problem?
mrpenguin:
Well, the dealer who Jacuzzi replaced everyone in the area with were good. Quick replies, polite, etc. In the end, I am still stuck with a tub with a hole in it until I buy the replacement part. Since the plastic part that holds the headrest on has a light in it, Jacuzzi says it is out of warranty. A little over two years for that much cash and this many issues. Never again (I hope).
--- Quote from: Calisoldier83 on December 07, 2016, 01:02:04 pm ---I've seemed the encounter a problem (hopefully not the plague), where I can't turn off the fountain, even after restarting the spa. There seems to be an issue already, geez.
--- End quote ---
Not turning off, you mean the flow of water or the lights? Not being able to turn off the lights would be something different, because the lights are still getting power. I'd think that is in the control box or one of those blue light controllers (see my other posts). Is it both or only one, since each are on separate controllers.
Calisoldier83:
--- Quote from: mrpenguin on December 07, 2016, 11:17:24 pm ---Well, the dealer who Jacuzzi replaced everyone in the area with were good. Quick replies, polite, etc. In the end, I am still stuck with a tub with a hole in it until I buy the replacement part. Since the plastic part that holds the headrest on has a light in it, Jacuzzi says it is out of warranty. A little over two years for that much cash and this many issues. Never again (I hope).
--- Quote from: Calisoldier83 on December 07, 2016, 01:02:04 pm ---I've seemed the encounter a problem (hopefully not the plague), where I can't turn off the fountain, even after restarting the spa. There seems to be an issue already, geez.
--- End quote ---
Not turning off, you mean the flow of water or the lights? Not being able to turn off the lights would be something different, because the lights are still getting power. I'd think that is in the control box or one of those blue light controllers (see my other posts). Is it both or only one, since each are on separate controllers.
--- End quote ---
Sorry, I move on from the lighting fluke to the waterfall feature. Per the manual, the waterfall operates during the clean cycle and you cannot turn it off with the control panel. So that's not a problem just part of the cleaning feature.
However, the massage selector/diverter on the left side doesn't have enough tension/friction so it has a lot of play in the middle position where it moves freely. It seemed like you might be able to adjust it if you unscrew the cover but didn't want to do it without insight. I have install guys coming tomorrow to put on the cover assist and will call the dealer to figure it out.
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