Brand Specific Forums > Jacuzzi Hot Tubs
Reliability of Jacuzzi
Calisoldier83:
--- Quote from: mrpenguin on December 05, 2016, 08:34:29 am ---I am a bit bias based on my personal experience, I'd seriously resist buying another Jacuzzi brand if I were to shop again.
Same story as Jacuzzi Jim and others for my dealer. Jacuzzi dumped them (and the other dealer in the area) and moved to some new Canadian place that expanded to South Florida. Now they cannot get parts for me and I was told to call Jacuzzi to see if the other place will cover me. Before then, same thing of slow to get parts, etc. So, even though it has a warranty, I wonder how much of a hassle it will be if something major goes wrong, or how much the service call will be.
As for my tub itself, quality control was just not there. Maybe my tub was made on Cinco de Mayo or something.
I had:
- Some of the connectors inside were not fully inserted from factory. Odd they do not use other style connectors that would click and hold.
- ALL 4 cupholder leds died within 6 months of ownership. Looking closely, it seems like they were over-tightened and had a hairline crack in them, over time, died. Just to jinx it, they have been fine since replacing.
- BOTH waterfall leds are non-functioning. These too died within 6 months. Replaced. Replacements died within the next year. Looks like the build of them are not 100% waterproof. You can see the rust inside and where water got in. VERY poor design and/or craftsmanship.
- leds only have 1 year warranty. So, unless I want to pay over $200 for the parts alone, I have no more leds for my waterfall at all. Even if I pay $200, they will be the same as what we have now, and will go bad in no time, so gave up on the waterfall lights.
- One of my jets did not work right from the start. Ended up being a kinked hose from the factory. There was water in the system when we received the tub, so you know they "tested" it, but the jet was non-existent until the hose was rerouted to prevent the kink.
- Now, my main filter intake "whistles" if I tighten the filter too much. If I leave it the slightest bit loose, no whistle, only for a second when circulation pump starts. I think that joint has a hairline crack in it.
- My lifter was had the foam handles already torn within 2 weeks, replacements were sent, but since things are welded between, not sure how they can be installed.
- In replacing the cupholders, the lilfter gouged the siding, so had to replace that too.
- one jet just does not seem to push as much volume as it's twin in the seat, that could be imagination or me being too critical based on the above. It's not worth the effort to see why, it is still good enough.
- The headrest pillows snap into place, they stay on fine, but if you want to remove them to clean you can see where they might not stay for long, but so far so good.
Don't get me wrong, it is a nice tub that has no lights for the waterfall. I still enjoy it and try and forget the above. When you pay the amount they charge for the tub, you'd assume the above would not be an issue. Thankfully the main meat of the tub is fine. We use it just about every night and have had it almost two and a half years. Oh, and the foot dome is still my favorite part. Not only does it help your feet, it keeps me in place instead of floating away. The experience has made it where I don't think our next house will have our own tub, or ever buy another. I think they may be similar to a boat. It's better to know someone with a boat than to be the guy with the boat.
You can look at my profile and show the posts/topics I wrote to find more details on the above.
--- End quote ---
It sounds like you have a J470, like me. I like the foot dome is awesome, as I don't like touching others' feet and keeps me in place.
Have you had issues with the jacuzzi needing a reset? I just got mine two nights ago and last night the lights simply would not turn on. I needed to reset the tub at the breaker. Was kinda annoyed, but happy it wasn't broken.
mrpenguin:
Sorry, but, (nothing against the dealers)
DO NOT BUY JACUZZI!
So I did end up jinxing it! Went into the tub tonight, just me. Sat back and the headrest came off. Happened before. Wait a second, nope, not this way.
The stinking acrylic piece that the headrest snaps into broke! You can see the screw threads behind the waterproof washer was snapped in half long ways - like a semi-circle, not just shortening the length. So now, I have a spot without a headrest and a spot water can get inside the shell. I wonder how long that piece has been cracked and just gave tonight. I barely touched it. Of course it is one by the lifter, so getting to it should be fun. Wonder how much they will charge and the hassle and run around I will get. Oh fun. What a pain in the rear. So much for that relaxing soak the sales guy promised. Not his fault.
I now plan on breaking the bottom tab on each of the 3 remaining headrests that don't have it broken off already. One broke a while ago, but it makes it so much easier to put on/off the headrest when cleaning. I wonder how close to breaking the others are.
My wife was really depressed when this happened. She feels it is her fault for convincing me to purchase the tub. I know it is not her fault. Just so bad. Told her when we sell the house, the tub stays for sure. Let the new owner deal with it whenever we decide to move.
So, my advice to everyone - stay away from Jacuzzi! I don't care if they read here and this annoys them, maybe they will start to stand behind their product and improve quality!
mrpenguin:
--- Quote from: Calisoldier83 on December 05, 2016, 10:47:33 pm ---Have you had issues with the jacuzzi needing a reset? I just got mine two nights ago and last night the lights simply would not turn on. I needed to reset the tub at the breaker. Was kinda annoyed, but happy it wasn't broken.
--- End quote ---
Yes, it is the 470. I did have the lights not turning on and then needing to reset it. Be ready, you're in for it.... The time that happened is when the waterfall was messing up. The lights were on, but started flickering out of sequence and just doing their own thing, then poof all lights in the tub, including the external "status light" was off. After I reset the tub it worked again, till same thing happened. I now have the waterfall lights unplugged and that has not happened since.
Jacuzzi Jim:
Sorry to hear that! That being said, I have sold twice as many J-470s with out a problem over the last 5 years than you have posted threads or replies on this website. Sorry you have had problems/issues, but the spa is a really nice spa. I think your dealer is less than stellar in taking care of you. Not slamming you, but yours is the exception to the norm.. I would be camped at my dealers door step.
mrpenguin:
I agree it cannot be the norm, or at least I want to believe that. We did all the research we could prior to the purchase. It all looked like the right choice, another reason it is so annoying. I think they over-tightened everything when they made the tub, that is what caused the cupholder issue, whistling filter, and now this, or just cheap parts and we actually use the tub instead of have it sit there as a status symbol. Sadly, my original dealer was dumped by Jacuzzi as well. I gotta see if this new dealer will do anything, they didn't really do too much before - told me the waterfall leds are not covered and an idea about the whistling. At least I am handy and saw the replacement part is only $35. I also saw the waterfall lights dropped down to $85 from $200. Still not worth $170 every six months to have them. We'll order and install them when we sell it....
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