Brand Specific Forums > Jacuzzi Hot Tubs
Reliability of Jacuzzi
Calisoldier83:
--- Quote from: BernieS on December 21, 2016, 10:12:29 pm ---I agree with those that say "stay away from Jacuzzi". I purchased the J 470 from Jacuzzi a little over 5 years ago and it has been one of the, if not, the worst purchase I made in my entire life. The list of defective equipment replaced/repaired is mind boggling! The pumps, brain/control panel, waterfall lighting, JBL audio system and the bucket (the well where the main filter is attached) have all been replaced. The well was replaced a second time, because the same issue continued after the initial replacement. After the second well replacement, I was told I could no longer use the filter that was designed for this Spa. The new well could not accept that filter and I could now only use a smaller filter. I should mention that the Spa also leaks. I can fill it to max capacity and the water line will be below the skimmer by the next day. They told me it was in the waterfall lighting system and that also was replaced. It continued to leak. I called, reported the problem and they came out to investigate. They told me they found the problem and fixed it. I filled it up and it leaked faster. Now, the supply breaker is also tripping. I have placed a call to the dealer and left a message. I have not heard from them. I spoke to a Jacuzzi representative a few months ago and expressed my disappointment with their product. I asked if they had a lemon law type consumer protection program and was basically laughed at. She told me that Jacuzzi would have to exhaust every effort to make repairs before giving up on the product and giving me a new Spa. She also told me that if this were to happen, I would be responsible for shipping costs, installation fees and removal fees of the old Spa. Who can afford those costs? They certainly are not concerned with obligations to their customers. Buyers beware!
--- End quote ---
It seems my waterfall feature activates whenever the heater is on. Is this expected behavior? It's keeping me up at night and neighbors are complaining about the low level frequency rumble it creates.
icenogle:
Good evening all,
Sorry to hear all the bad reliability stories about Jacuzzi. I purchased a J-345 8/2015 which started off a little rocky. It wasn't really a big deal looking back. They claimed the truck was in an accident during the delivery and my tub was the only one damaged. They said I could wait another few weeks or take delivery soon of one they has n stock. The only difference was the inside color would be white instead of blue or whatever I had picked. I felt like they were just trying to unload their current inventory on me. They also promised some freebies due to the situation. Getting the freebies was not just here you go. I had to ask a couple of times for them to follow through with this. What I ended up with was a set of filters.
Anyways, since then there has been zero problems with this tub. Heater, pumps, pillows, lights, everything works excellent. A code popped up a few months ago letting me know to replace the Clear Ray bulb. Since then I have run it without replacing the bulb and everything (the water) has been fine. I did buy the bulb a couple days ago for about $100 and will put in soon.
Don
Jacuzzi Jim:
Glad your spa is doing good. That being said all the "previous" BS you dealt with was your dealers problems not Jacuzzi's.
I have been hearing about some quality control issues with Jacuzzi, but I am sure they will fix it in due time.
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