Brand Specific Forums > Jacuzzi Hot Tubs
Reliability of Jacuzzi
Tman122:
Not just money BFSM, customers want to buy them.
I like to avoid all the manufacturers little doodads and gimmicks. They always seem to be the first things to stop functioning properly. Jacuzzi used to make great pumps and well designed plumbing. Which creates a genuinely unique feel. Copied a lot.
I don't know if they are still the same, closest dealer to me is 150 miles down by you, but their stuff was always proprietary (more expensive) but of slightly better (different?) quality, longevity and power IMO. Even stuff like the hose fittings, they were swept more than others and built different so you had to buy theirs for exact replacements. Took a long time for copies to come out. Then Jacuzzi would change something.
But it sounds like they may be less than stellar in the warm and fuzzys department to some customers/dealers? Where are they currently made/headquartered?
Jacuzzi Jim:
Made in mia-mexico, based in Chino.
BernieS:
I agree with those that say "stay away from Jacuzzi". I purchased the J 470 from Jacuzzi a little over 5 years ago and it has been one of the, if not, the worst purchase I made in my entire life. The list of defective equipment replaced/repaired is mind boggling! The pumps, brain/control panel, waterfall lighting, JBL audio system and the bucket (the well where the main filter is attached) have all been replaced. The well was replaced a second time, because the same issue continued after the initial replacement. After the second well replacement, I was told I could no longer use the filter that was designed for this Spa. The new well could not accept that filter and I could now only use a smaller filter. I should mention that the Spa also leaks. I can fill it to max capacity and the water line will be below the skimmer by the next day. They told me it was in the waterfall lighting system and that also was replaced. It continued to leak. I called, reported the problem and they came out to investigate. They told me they found the problem and fixed it. I filled it up and it leaked faster. Now, the supply breaker is also tripping. I have placed a call to the dealer and left a message. I have not heard from them. I spoke to a Jacuzzi representative a few months ago and expressed my disappointment with their product. I asked if they had a lemon law type consumer protection program and was basically laughed at. She told me that Jacuzzi would have to exhaust every effort to make repairs before giving up on the product and giving me a new Spa. She also told me that if this were to happen, I would be responsible for shipping costs, installation fees and removal fees of the old Spa. Who can afford those costs? They certainly are not concerned with obligations to their customers. Buyers beware!
Calisoldier83:
My new Jacuzzi sprung a leak. It looks like it's coming from the backside of the Clear Ray system.
Tman122:
--- Quote from: Calisoldier83 on December 30, 2016, 06:04:44 pm ---My new Jacuzzi sprung a leak. It looks like it's coming from the backside of the Clear Ray system.
--- End quote ---
Easy warranty fix. But do you feel it's needed? Bypass it?
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