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Hot Tub Review

Artic Spas
Manufacturer: Arctic spas

(Based on 14 reviews)
Avg. Price: $9371

Reviews: 1 - 5 of 14   View as Outline   Next   All Post Review
Jun 8, 2017 6:57 am

I bought an arctic spa x-display model, with 1 years parts and labour warranty in the UK, 3.5 months afterwards it developed a fault with the shell peeling away.

They refused to honour the warranty and stated it the shell was damaged before they dispatched it and therefore excluded it from any warranty.

I have had to constantly chase them, they do not respond to emails, they are not interested in customer service at all.

They are now trying to worm out of the warranty and the sale of the spa, I would tell anyone wanting to buy an arctic spa, go elsewhere, other spa companies have much better after sales service.

Date Purchased: 01/2017
Price Paid: $15000
Recommend: No

Not Recommended at all.
Aug 4, 2016 2:16 pm

We've owned a Arctic Spa now for 4 years. Not a single year has gone by without a service call. The straw that broke the camels back was Arctic Spa issuing defective firmware which made my spa inoperative and then have the balls to charge for a service call.

I WOULD NEVER RECOMMEND ARCTIC SPA products or the company !

Date Purchased: Fall 2012
Price Paid: $10000
Recommend: No

Horrible Company
Sep 19, 2015 9:45 pm

DO NOT buy an Arctic Spa tub no matter which dealer is selling it. This company does not stand behind its product. Their customer service reps are rude and obnoxious. We have had nothing but problems with a tub that was purchased in 2010. Now that we are forced to buy replacement parts we are finding even these don't work properly! Instead of taking care of the problem they have pushed it back on the certified Arctic Spa repairman. But they can't seem to tell us what the repairman did wrong while insisting that their product is actually working correctly even though we and the repairman are both very clear that there is a problem.
I won't bore you with the many details of our sad association with this company. Suffice it to say that YOU SHOULD NOT UNDER ANY CIRCUMSTANCES BUY ANYTHING FROM ARCTIC SPA. THEY ARE TERRIBLE.

Date Purchased: 2010
Price Paid: $8500
Recommend: No
Customer Service is non existent.
Had it 5 years and the heater died, the salt system died, and the pump died.
There is a choice of 1 repairman in our area and it's very expensive.
Any warranty work that is covered, the customer still has to pay for a "trip charge" of $150 and shipping of whatever part that is bad.

Best Built Spa for Canadian Climates
Sep 9, 2015 12:25 pm

This is my second Arctic Spa, left the first one with the old house. Have had this one for about 4 years now, never had a problem. My local dealer is amazing and always takes care of me! We have never had any issues with the spa, taking care of your water chemistry is the biggest thing when it comes to the life span of your tub.

Date Purchased: 11/2011
Price Paid: $12500
Recommend: Yes
Canadian Made
Lots of jet power
Salt Water

Jul 26, 2015 2:02 pm

I bought an Artic hot tub years ago and I have nothing but problems. So far, the mother board has gone bad three, 3 times. The heater has been replaced twice and now my motor has just went out. Not to mention all the jets just float around the tub because they won't stay in their holes anymore. So, at this point I have an $8000 piece of plastic that the company won't help or take any responsibility for selling me a brand new pile of junk. The ONLY good thing about an Artic spa is not to own one!

Date Purchased: 06/2008
Price Paid: $8000
Recommend: No
It doesn't inflate my electric bill anymore because it's unplugged!!

EVERYTHING!! From the quality of the product to customer service. It's all just a bad deal and a waist of your money!

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