Original > Hot Tub Forum
Hotspring Incentive Program / Free ACE System with Highlife series purchase
dishdude:
I doubt Costco would be charging me to fix something under warranty.
Back to the ACE system, it does do a good job maintaining a chlorine level while the spa isn't being used, but my experience is that it doesn't do a good job of absorbing a bather load. If you end up buying one with the ACE system, set the level low and just add a small amount of chlorine after using the tub. I tried using the ACE as the only chlorinating source and burned up a cell.
BullFrogSpasMN:
--- Quote from: dishdude on May 03, 2018, 05:02:07 pm ---I doubt Costco would be charging me to fix something under warranty.
Back to the ACE system, it does do a good job maintaining a chlorine level while the spa isn't being used, but my experience is that it doesn't do a good job of absorbing a bather load. If you end up buying one with the ACE system, set the level low and just add a small amount of chlorine after using the tub. I tried using the ACE as the only chlorinating source and burned up a cell.
--- End quote ---
I got a $100 bill says this guy is a doctor, lawyer, or dentist...any takers? It's always the guys charging $350 an hour themselves in their own profession(s) that whine & moan about a small business charging a $60 trip charge
Hottubguy:
--- Quote from: dishdude on May 03, 2018, 05:02:07 pm ---I doubt Costco would be charging me to fix something under warranty.
Back to the ACE system, it does do a good job maintaining a chlorine level while the spa isn't being used, but my experience is that it doesn't do a good job of absorbing a bather load. If you end up buying one with the ACE system, set the level low and just add a small amount of chlorine after using the tub. I tried using the ACE as the only chlorinating source and burned up a cell.
--- End quote ---
Most of the labor warranty on Costco stuff is 1 year. Since you are saying you doubt you would pay anything I have done maybe a half dozen warranty jobs on Costco Tubs in the last year. Customer pays me a $169-$219 depending on distance service call charge to diagnose.
d00nut:
--- Quote from: dishdude on May 03, 2018, 05:02:07 pm ---I doubt Costco would be charging me to fix something under warranty.
--- End quote ---
You doubt, which means you don't know. They would... FYI, a hot tub. Travel charges.
Also, most costco hot tub warranty's cover the parts for longer than the labor. So travel + labor. HSS gives the dealer the right to charge a trip charge, but no labor.
If your dealer wants to whine to you about the product they represent, I blame you for doing poor research on the dealer, and I look at the dealer as being someone who needs to get the heck out of the business.
I don't charge a cent for warranty work... FYI. I think it ruins the experience. I eat it, but I don't give my hot tubs away either, so I can do that.
Hottubguy:
--- Quote from: d00nut on May 03, 2018, 09:08:40 pm ---
--- Quote from: dishdude on May 03, 2018, 05:02:07 pm ---I doubt Costco would be charging me to fix something under warranty.
--- End quote ---
You doubt, which means you don't know. They would... FYI, a hot tub. Travel charges.
Also, most costco hot tub warranty's cover the parts for longer than the labor. So travel + labor. HSS gives the dealer the right to charge a trip charge, but no labor.
If your dealer wants to whine to you about the product they represent, I blame you for doing poor research on the dealer, and I look at the dealer as being someone who needs to get the heck out of the business.
I don't charge a cent for warranty work... FYI. I think it ruins the experience. I eat it, but I don't give my hot tubs away either, so I can do that.
--- End quote ---
Same thing on tubs I sell.
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