Original > Hot Tub Forum
Hotspring Incentive Program / Free ACE System with Highlife series purchase
Hottubguy:
--- Quote from: dishdude on May 04, 2018, 04:40:46 pm ---
--- Quote from: Sam on May 04, 2018, 02:26:32 pm ---
--- Quote from: dishdude on May 03, 2018, 05:02:07 pm ---I doubt Costco would be charging me to fix something under warranty.
--- End quote ---
Costco doesn't fix hot tubs. They know nothing about hot tubs. The manufacturer of the spa that sells through Costco will subcontract warranty work to local independent technicians who can and will charge you a trip charge. Trip charges are just something that occurs when you have a repair that requires a highly trained technician to come to your house. My home warranty does the same thing.
--- End quote ---
BS. My refrigerator breaks under warranty and the manufacturer doesn't charge me to come out. And changing a component in a hot tub is hardly what I would consider highly skilled! I'll happily change the parts myself, hell I'm sending them pictures of the leaking pump and draining the thing getting it ready for them anyway, might as well complete the job myself.
I could have saved thousands buying from Costco, that pays a lot of trip charges...which I'm paying anyway.
--- End quote ---
How far away from the dealer do you live? You are a good example of why the cheapest dealer isn’t always the best option. I am consistently higher in price then my competition but I don’t charge trip charges. To me if it’s warranty it’s warranty. That being said if I guy who lives 2 hours from me purchases from me we will charge a reasonable trip charge but I usually encourage them to deal with their local dealer. How many warranty claims have you had?
Sam:
--- Quote from: dishdude on May 04, 2018, 04:40:46 pm ---
--- Quote from: Sam on May 04, 2018, 02:26:32 pm ---
--- Quote from: dishdude on May 03, 2018, 05:02:07 pm ---I doubt Costco would be charging me to fix something under warranty.
--- End quote ---
Costco doesn't fix hot tubs. They know nothing about hot tubs. The manufacturer of the spa that sells through Costco will subcontract warranty work to local independent technicians who can and will charge you a trip charge. Trip charges are just something that occurs when you have a repair that requires a highly trained technician to come to your house. My home warranty does the same thing.
--- End quote ---
BS. My refrigerator breaks under warranty and the manufacturer doesn't charge me to come out. And changing a component in a hot tub is hardly what I would consider highly skilled! I'll happily change the parts myself, hell I'm sending them pictures of the leaking pump and draining the thing getting it ready for them anyway, might as well complete the job myself.
I could have saved thousands buying from Costco, that pays a lot of trip charges...which I'm paying anyway.
--- End quote ---
You missed the point entirely. If you buy a hot tub from Costco, you will absolutely be paying a trip charge for warranty. Costco doesn't have a service department for hot tubs. It gets subbed out and they will charge you a trip charge.
hottubdan:
You're right, I am to blame. I thought I was paying extra for a premium product that wouldn't need continual repair. Latest drama, both pumps are leaking. I was told the Chinese "guangdong" pumps that came from the factory aren't the greatest. Luckily they're being replaced with an Aquaflo that is supposed to be higher quality.
[/quote]
I say BS. There are no Chinese pumps being replaced by AquaFlow.
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