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Hotspring Incentive Program / Free ACE System with Highlife series purchase
Aquatub88:
When Hotspring has a promotion such as providing a free ACE system with the purchase of a new Highlife series Tub, does the dealer have to subsidize the promotional offer or is Watkins Manufacturing funding the purchase incentive fully?
dishdude:
Why does it matter? As a Hot Spring owner my suggestion is get a Costco membership and buy your spa from them. My Hot Spring has broke multiple times, the dealer claims Hot Spring is so cheap they won't pay them enough to repair it so I am on the hook for a trip charge every time I have to have them come out.
castletonia:
Every manufacturers warranty states that there can be a trip charge. Pretty much every manufacturer I have dealt with also has similar rates for warranty compensation. Sounds like you need a new dealer.
Spatech_tuo:
--- Quote from: castletonia on May 03, 2018, 10:22:32 am ---Every manufacturers warranty states that there can be a trip charge. Pretty much every manufacturer I have dealt with also has similar rates for warranty compensation. Sounds like you need a new dealer.
--- End quote ---
Exactly, your dealer is really complaining about the industry.
d00nut:
--- Quote from: dishdude on May 03, 2018, 01:20:45 am ---Why does it matter? As a Hot Spring owner my suggestion is get a Costco membership and buy your spa from them. My Hot Spring has broke multiple times, the dealer claims Hot Spring is so cheap they won't pay them enough to repair it so I am on the hook for a trip charge every time I have to have them come out.
--- End quote ---
Your dealer is an idiot. Watkins pays the most out of Bullfrog, Jacuzzi, and Maax (the three I have dealt with.)
If your Costco spa breaks, who fixes that? I'm a pretty logical person, but complaining about paying for service you have access to is better than no service at all... am I right?
What went wrong on your HSS? Just because something went wrong doesn't mean something is better that you literally have NO experience with.
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