Brand Specific Forums > Jacuzzi Hot Tubs
My New Jacuzzi is seriously broken after 1 week of use
antlese:
I have a bit of an update for you all. The service guy did show up yesterday and spent a couple of hours fixing the tub. I was not able to be at home, but my wife took a day off from work to be there.
It seems that there was problems with gaskets on the circulation pump. These were not installed properly at the factory and were leaking. So he replaced these gaskets.
He then assured my wife that the pump would be ok and left because he had another service call, and did not have time to wait for the tub to completely fill with water. He did not turn the pump on.
I will finish filling the tub tonight and then turn on the pump at the breaker and see what happens. Fingers crossed!
Hottubguy:
Hope everything works out. If this was one of my tubs I sold I would not have left until it was filled and running with no leaks. Keep us updated curious t see how this turns out
antlese:
It's not going so good with the tub. We finished filling it last night. Turned on the breaker inside the house and at the GFI outside near the hot tub. The control panel on the tub flashed for a second with what I understand is a software version. Then nothing. The control panel remains dark and no pumps come on.
So now we have a tub full of ice water. At least it is not leaking.
My wife called the dealer again. Someone is coming today to have another look at it.
Needless to say that we are not very impressed with this product at all. :(
Will keep you updated.
Antlese.
Jacuzzi Jim:
It sucks with what you are going through but give them another chance to fix it, and not leave till it's up and running. Call the dealer and talk to them about it as well or better yet go in. Sounds like your circuit board possibly, I don't know what the gasket on the circ pump is they replaced but in 12 years I have never seen that type of repair, let alone a couple of hours to do a repair unless it was something like a pump seal? How long these guys been around?
Tman122:
3 days gone by so far. Around here we are going to get to mediocre service soon. So far we are still at good service.
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