Brand Specific Forums > Jacuzzi Hot Tubs
My New Jacuzzi is seriously broken after 1 week of use
Jacuzzi_Kirra:
Wait and see what they say, but you should get someone out there within 24 hours if it hasn't been under a week since delivery. I'd ask for a complete replacement if it's multiple issues and the dealer isn't able to fix it within a week or so. Hopefully it's just some minor issues, but i'd be worried if that much water was in the bottom of my hot tub after spending money to buy a brand new model. Jacuzzi does have a great warrantee, sometime it takes quick email to them directly to speed things up.
If the dealer is unresponsive or unable to send a tech out to see what's wrong and order parts to fix it within a week, you should go to Jacuzzi website and fill out a online complaint about what's happened to get things rolling. I'd go online and file a complaint anyways to let them know your disappointed and the problems you've encountered. Join the facebook page and let them know you hope this gets resolved quickly. Take pictures...Hopefully your dealer has a good relationship with the company and honors a replacement if it's a major fix. I wouldn't let them start working on anything extensive since it's a brand new 2013 Jacuzzi.
I had two of my jet covers and spinners on my J-480 longe pop out in the first month, although the main assembly did not fail and I did not lose any water. My dealer was able to fix it pretty easily without any hassels minus ordering the wrong parts 3 times. I was still able to use the hot tub for the month without any issues. Apparently, 2011 and 2012 jets are different on the J-480 lounges, so ordering parts can be complicated (not sure why). How hot was the water and what was it set at?
If all else fails, hopefully you purchased it on your credit card and you can deny charged if the dealer and/or Jacuzzi can't get it fixed very quickly as it's a lemon or they give you the run around on replacing it with a identical new one. That would be an easy case for the bank investigators.
aquapeutics:
--- Quote from: antlese on June 17, 2013, 11:38:50 am ---Hey everyone,
My first post here as I'm new to hot tubs.
My wife and I had a new jacuzzi tub delivered a little over a week ago. It is one of the 300 series tubs. I'm not sure which one as I am at work now....
--- End quote ---
Well, whatever happened to your jacuzzi usually not occured, we can only gives you advice once we see the real picture of your damage jacuzzi but you can follow this maintenance guide once you solve your issue ((http://voices.yahoo.com/complete-hot-tub-maintenance-guide-6278128.html)) so that you will never see this type of damage again. Hope this helps! :)
TwinCitiesHotSpring:
--- Quote from: Jacuzzi_Kirra on June 18, 2013, 12:56:27 am ---Wait and see what they say, but you should get someone out there within 24 hours if it hasn't been under a week since delivery. I'd ask for a complete replacement if it's multiple issues and the dealer isn't able to fix it within a week or so. Hopefully it's just some minor issues, but i'd be worried if that much water was in the bottom of my hot tub after spending money to buy a brand new model. Jacuzzi does have a great warrantee, sometime it takes quick email to them directly to speed things up.
If the dealer is unresponsive or unable to send a tech out to see what's wrong and order parts to fix it within a week, you should go to Jacuzzi website and fill out a online complaint about what's happened to get things rolling. I'd go online and file a complaint anyways to let them know your disappointed and the problems you've encountered. Join the facebook page and let them know you hope this gets resolved quickly. Take pictures...Hopefully your dealer has a good relationship with the company and honors a replacement if it's a major fix. I wouldn't let them start working on anything extensive since it's a brand new 2013 Jacuzzi.
I had two of my jet covers and spinners on my J-480 longe pop out in the first month, although the main assembly did not fail and I did not lose any water. My dealer was able to fix it pretty easily without any hassels minus ordering the wrong parts 3 times. I was still able to use the hot tub for the month without any issues. Apparently, 2011 and 2012 jets are different on the J-480 lounges, so ordering parts can be complicated (not sure why). How hot was the water and what was it set at?
If all else fails, hopefully you purchased it on your credit card and you can deny charged if the dealer and/or Jacuzzi can't get it fixed very quickly as it's a lemon or they give you the run around on replacing it with a identical new one. That would be an easy case for the bank investigators.
--- End quote ---
there not going to just offer up a replacement tub...repairs will be attempted under warranty before a tub will be replaced
kurt6137:
I am sorry to hear about your problems, but first of all, I would have told the dealer in a polite way, to get out there immediately to access the situation. You have spent a lot of money and for problems that soon on new tub, service for that dealer should be top priority on the service call list. He should have not asked you to open the sides up to see, what is wrong, he should have given you a definitive time, on when he would be there to take care of it. That is not a cheap tub and I am sure, he does not have hundreds of service calls on brand new tubs, he has sold. In my opinion, your tub should be his very first service call. The first impression a customer gets, is the most important. I know, I have been a engineer all my life and even I would have not opened up the shells, I would be saying, I will expect you in the morning sometime.
Jacuzzi_Kirra:
Has your dealer sent a tech out or personally come out to your house to assess the situation yet?
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