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My New Jacuzzi is seriously broken after 1 week of use
antlese:
Hey everyone,
My first post here as I'm new to hot tubs.
My wife and I had a new jacuzzi tub delivered a little over a week ago. It is one of the 300 series tubs. I'm not sure which one as I am at work now.
We used it about 4 times and everything was great. Last time we used it was a Wednesday.
Two nights later on Friday my wife decides to go outside and get in. Unfortunately the water is about 2/3s gone and leaking from the base of the tub. The remaining water in the tub is so hot that I can't put my hand in it. The control panel was not lit at this point. Some of the larger jets in the tub appeared to have blown out and were sitting on the seats of the tub.
I turned the tub off at the main electrical panel inside the house and called the store where we purchased it. We are still waiting for the service people to come and look at this thing.
The sales man that we spoke with said that we should remove the panel and take a look inside the tub. I did that and immediately could see 2 places where there were leaks at hose connections. There are probably other locations that are leaking as well if I were to remove some more cover panels.
I was hoping to get more than 4 uses out of my tub. This sounds like a serious issue. The fact that the water was so hot and that 4 or 5 if the jets were dislodged leads me to worry about what kind of damage I am going to have to get repaired. :'(
Any thoughts from you fellow hot tubbers?
Antlese
Jacuzzi Jim:
So is this a 2013 spa or a used one you bought from a dealer? Pretty odd for what you are explaining to happen to a "brand new" spa, heck even an older spa but I could see that more than a new one..
antlese:
--- Quote from: Jacuzzi Jim on June 17, 2013, 01:53:02 pm --- So is this a 2013 spa or a used one you bought from a dealer? Pretty odd for what you are explaining to happen to a "brand new" spa, heck even an older spa but I could see that more than a new one..
--- End quote ---
Yes, brand spanking new 2013 purchased from a dealer. I had briefly considered buying something used, but decided to buy new to minimize any problems or repairs.
Jacuzzi Jim:
Like I said thats pretty odd for that to happen, try not to stress over it to much. Give your dealer a chance to take care of it, but be persistant with them and finding out when they will be there. If it is new warranty will/should cover everything, a jet popping out is an easy fix for those jets, the leak is hard to say without me seeing where it's at. Have you heard from them yet, if not call them and bug them again!
Hottubguy:
The good news is jacuzzi has a great warranty. It is kind of a weird thing that happened but hopefully it's not as bad as you fear
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