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My New Jacuzzi is seriously broken after 1 week of use

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antlese:
So we have made some progress. The technician came by today and worked on our Jacuzzi. He said there was a loose wire where the electrician made a connection. So he had that fixed and the pumps were running and the water was heating up. We ran both pumps, made sure the stereo and lights were working and he left.

He was not able to screw one of the larger jets back on because he said he needed to get in the tub to give it a good push to screw it on. The water was too cold at this point, so I said that I would put it on later when the water got hot.

So a few hours later the water is 95 degrees. The control panel is still flashing "ICE" at this point (indicating a potential freeze condition). Not sure if this is ok or not. My wife and daughter get in the tub. She has tried to put on the jet cover, but it will not stay on. As they were in the tub they turned on pump 1. This caused one of the diverter valves to fly off, with a large water fountain shooting all over the deck. WTF!!!I don"t recall this being a feature of the tub.

I turned the tub off. Screwed the diverter valve back on. Now the handle that you twist on the diverter will not stay on. I thought maybe the technician had it off for some reason and had just forgotten to fully screw it back on. I screwd it on tight and put more water back in the tub and turned pump 1 on again. Sure  enough, after a few seconds the diverter valve shoots up onto the air again with a large plume of water!!

I have turned the power off to the tub once again and my pissed off wife is sending an email to the dealer.

Sorry for the rant everyone. We are just extremely frustrated with this piece of garbage that we have sitting in our backyard.

Antlese

Flyonthewall:
if you haven't already i'd say now is a good time to contact jacuzzi.  clearly that tub should not have passed q/a. 

Hottubguy:
I wouldn't be too happy either. At this point I would be demanding that company to be there in the morning.  Why didn't he put the jet back on before filling?

Jacuzzi Jim:
  Um yeah I would be pissed at this point!     The diverter shouldn't come flying off if you thread it back on, unless it's cracked or something which is possible but the tech should have caught it.  The jet you have to line up the right tabs then push and turn it clock wise but you shouldn't have to worry about it at this point.   It is very unusual with what you are going through, not sure what's up with that spa.  In the back of the spa on the ABS base is a serial number on a silver sticker. If you get it for me I can look it up and see if I see anything special on it, doubtful but you never know..    Number should start with a 100488874 something like that.. 

antlese:

--- Quote from: Hottubguy on June 20, 2013, 09:18:20 pm ---I wouldn't be too happy either. At this point I would be demanding that company to be there in the morning.  Why didn't he put the jet back on before filling?

--- End quote ---

He said he couldnt put the jet on before leaving because he would have to get into the tub to do it and the water was still only 60 degrees.

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