Original > Hot Tub Forum
Optima or Grandee
poolboy34:
well said steve. I agree 100%, that's why where I work the owner sets the prices right where we need them with no wiggle room......except for just enough for us to work a lifter and a set of steps into the deal and that's it. All of our customers pay the same price, even at the shows and fairs we do.
Jason,
Store manager for a D-1 and caldera Dealer
IOWASPAMAN:
Thank You Steve and Poolboy, to quote from the movie Jerry maguire, 'You complete me."
All I was trying to get across is that with this forum many consumers can see what other consumers have been quoted for the same product, unfortunately, dealers may not pay the same for the product, also friegt costs are different also. In 20 years I have worked at 4 dealerships in 3 states. My highest lease was $27 per sq ft in a large metro area. my lowest was $7.85, that's a cost difference of around $6383 a month on a 4000sq ft store. advertising costs in the larger area was 3 times higher. Freight to the east coast was twice that of in the midwest.
I have priced spas with alot of 'wiggle' room and I have done it with less. Needaspa said price was his #1 concern over dealer reputation. That's his right. Go get the best deal you can, and when you pass up the local dealer and buy from a dealer 2 hours away to say $300, and when you call the local dealer for warranty see how he reacts. But promise me you won't get upset at him if he tells you to call the dealership you purchased it from. It is not like an automobile where you can drive it into the shop.Bring the spa to him and I'm sure he'll fix it under warranty.
Spa shoppers. In the end you must be comfortable with the dealership. I am not out to price gouge anyone, nor to I inflate my MSRP to give you a false sense of getting over on me. I sell a quality product, that costs more than you think. I sell it at a margin that I can stay in business, educate my staff,stock the parts you need, when you need them and take care of you after the sale like you expect.
tony:
Great posts from all the dealers. I know for me, the dealer was a very important part of the decision process. With this type of purchase, where future service and advise may be needed, I wanted an established dealer who I felt would be there for the long run and who considers me important as a customer. Thats what works for me.
poolboy34:
Thank you IOWASPAMAN. Well said, If customers only knew the half of it. Great post. What brand(s) do you curently sell and what brands have you sold in the past?? Which one do you feel is the best out there?
Jason,
Store manager for a D-1 and caldera Spas Dealer
needaspa:
The warranty is a manufacturer's warranty and not store. Any sundance store must provide the service whether you bought it from him or not! Its part of being a dealer. Its just a presure gimmick to get people to buy from the store closest to them. All expenses are reimbursed to the store via the manufacturer. As a result, any store can do the work. A remedy to get help from a stuborn store is to call your attorney!
This is one point of buying a spa that really upsets me! Stores try to setup local psuedo monopolies in local areas. 'You must buy from me or have your spa servicxed by me.' There are 1000's of Sundance, HS, etc dealers in the US - Go with the one that offers the lowest price (knowing you may have extra shipping costs). Then, use your local dealer for service and support. Its that simple!
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