Original > Hot Tub Forum
Optima or Grandee
tony:
I don't think this info is entirely correct.
Lori:
I just have to say this.
Needaspa, you are crazy if you think that way. I couldn't expect to drive 2 hours to buy a spa for some "PERCEIVED" price reduction, to turn around and expect the dealer who is only 30 minutes away to maintain my warranty. Yes, warranties are manufacturer's, but as many spa dealers and technicians on these boards will be happy to point out, the warranties don't come for free!!! They are built into the price of the tub. And the manufacturer's keep track of who you bought from. When I registered my tub after purchase, so the warranty would be activated, I was required to tell them the name, address, etc. of the dealer I purchased from. Maybe the others don't, but HotSpring's does.
This, of course, as always, is just my opinion.
If you are that worried about the price you are paying, then maybe you shouldn't buy a spa. Or buy from one of the big box stores (Wal-Mart, Sam's, Costco) and be done with it. I personally believe in supporting local business! I understand you want to get the best deal, we all did.
Ok, rant over. Enough said. I'm through!
ebirrane:
Well, regarding warranty...
What if I buy a spa and have it delivered and then decide to move 3 hours away and have the spa professionally moved so as to not void the warranty. Then who services it?
The spa is warranted from the manufacturer to work and they need to fix it if it doesn't. Some warranties charge for greater than "customary" travel expense, which is why lawyers exist.
-Ed
needaspa:
Ed,
Just have the closet dealer do your service. As far as having a professional move it to not void the warranty, that is a fallacy! A scare tactic!
doodoo:
(Blind foolishness given this post to add but hey I'm on vacation).
When we bought our tub we shopped around. There are three Sundance dealers within a 150Km radius of us. After getting prices we went with the one that we felt earned our money. He was'nt the cheapest but they were all within $500 on their quotes for the very same Sundance optima, manufactured in the same plant with the same bells and whistles. So we went with comfort. BTW he was the closest at about 15km. Coincidence?
Impossible to price the same product in a different city given that cartage costs, and soo many other factors like insurance, rent, overhead, etc... will be different. My only concern are comments made by other esteemed posters on the value of customer service from the dealer you buy from knowing that the manufacturer will and must stand behing their product. All I can say to that is, customer service is what keeps me coming back again and again. I have a problem, call the dealer and it's solved, I have a question, called the dealer and it's answered, I have a favour to ask, call the dealer and nine times out of ten, it's granted.
As I said is a previous post earlier today, customer service is based on respect, which is earned.
Needaspa, in all honesty, if I was a dealer and you came into my store with your attitude i would thank you for you generous offer to purchase a tub from me (at your more than generous price) but I would say, No thank you. I dont need the BS that would go with servicing you. And I'm not a dealer but a simple owner.
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