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Hot Tub Review

Atera Anytemp Spa
Model No: ATCTS8-44
Manufacturer: Atera Anytemp Spa

Description:
Atera Anytemp Spa with chiller

(Based on 10 reviews)
Avg. Price: $9632

Reviews: 5 - 9 of 10   View as Outline   Previous   Next   All Post Review
Poor customer service, confusing fine print...
Jul 30, 2013 9:12 pm
harley24


We purchased our spa from Atera nearly two years ago. The customer service during the purchasing of the spa was great, of course. The main selling point of the Atera Spa is the chiller option. Living in Phoenix, AZ, this is a fantastic option - if it works. Unfortunately, we have never been able to get ours to function properly. Our spa was delivered at the end of October 2011 and was wonderful all the winter. As the temperature started to rise, we started to lower the temperature of the spa. The chiller ran and ran and ran and never cooled the spa. We contacted Atera and were informed it was because the spa was sitting in the afternoon sun. So, this past winter, we covered our entire patio so the spa would be in full shade. Problem solved? Not at all. Once again, this summer the spa still will not get below 93-95 degrees (so much for the promised 30 degrees temperature split from ambient). Again, we contacted Atera and were told to make sure the middle filter was clean...check - gets cleaned every week; then make sure the evaporative coil is clear of debris...check; then make sure the cover isn't loose...check. Still no cool water. Finally (after I showed up in person in the showroom so they couldn't ignore me) they sent a service technician who knew nothing about the spa and in fact started asking us questions about how it should operate. My husband actually ended up finding the chiller plug that was completely burned, indicating a bigger electrical problem, possibly in the compressor. He contacted the owner of the company - again - who, over a week later, sent a different employee out to inspect the spa. He replaced the circulation pump and the heater and then reached the conclusion that the problem was our fault and that our warranty was now void due to bad water maintenance??? He stated we were using too many of the water sanitizing drops (Clear Choice) they recommend and that they had clogged the system. We were using the drops how we were instructed to use them and the water in the spa is clear and not giving us any of the 'warning' signs of overuse that are listed in the owner's manual. On top of that, according to the owner's manual, the spa itself is supposed to give an error message if water flow is restricted so you can shut it off before is does any damage. Never received that error message. I could see the warranty being voided if the technician showed up and the water was green and growing algae, but clear?!?! Needless to say I have once again read everything the owner's manual has to say regarding water maintenance and the limited warranty exclusions and have reached the conclusion that Atera has built in some convenient loopholes to get out of warranty service. The water maintenance instructions are vague at best - basically putting the owner in the position of having to just 'play' with the dosing amount until it seems correct and hope it doesn't clog the lines in the meantime and void your warranty. As a business owner, I understand that warranty work cuts into your profits, but bad word of mouth cuts into your profits even more.

Date Purchased: 8/25/11
Price Paid: $11000
Recommend: No
Pros:
Great jets

Cons:
customer service
warranty
long wait period to receive product


Great Customer Service, Fantastic Spa
Nov 2, 2012 3:14 pm
Edit Edit
Guest



Date Purchased: 10/2012
Price Paid: $10000
Recommend: Yes
Pros:
Great Customer Service
Powerful jets
Lots of Jets
Chemical Free
Warranty

Cons:
NOTHING!


Great Spa
Jun 24, 2011 6:30 pm
will atams
*


We bought the atera spa from them her in az, i wasnt sure about the cooler but now that its hot out i dont think i could be happier. The monthly increase in my bill is about 25 bucks but i have the spa at 82 degrees.

We are using the enzyme drope and have just loved it my wife is alergic to chlorine so its great to have no chemicals in the spa.

Thank you atera spas

The Walsh family
Sun City, AZ

Date Purchased: 04-15-11
Price Paid: $9800
Recommend: Yes
Pros:
cold and hot tub
no chemicals
no cement pad
lifetime jet and cabinet warranty
made in USA

Cons:
Takes 6 weeks to build it
only 3 exterior colors


Atera Spas
Feb 26, 2011 1:48 pm
johnheld
*


I just purchased a Atera COLD & HOT Spa model CTS8-44 my wife and i wet tested the spa and were blown away, literally. It was the strongest spa we had ever sit in. We are here in phoenix so we got it with the Chiller option so we can keep it cold in the summer.

They say it can go all the way down to 62 i imagine we will be around 80ish. We will see, it gets delivered in about 6 weeks.

John Held

Date Purchased: 2-24-11
Price Paid: $11000
Recommend: Yes
Pros:
No chemicals
very strong
cold chiller option
lifetime warranty on cabinet and jets!

Cons:
have to wait 6 weeks


Great Tub
Aug 12, 2010 4:26 pm
marknaz
*


I love my spa, i use it cold in the summer and use it as a pool! My wife uses it mostly in he winter as a hot tub but i love to use it in the summer months. Its 80 degrees now!



Date Purchased: Jan 2010
Price Paid: $10500
Recommend: Yes
Pros:
NO Chemicals
Lifetime Jet warranty
HOT & COLD Option


Cons:
Cover gets beat up in AZ Sun


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