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Bullfrog Spa Warranty Replacement - Upgrade Fee?

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d00nut:
That sucks...

My take... warranty should be warranty... 100%.  At least they are restarting the warranty.  Essentially, you are trading in your old spa for a new one for $1500 after 3 years.

Please note to everyone reading this.  I think Bullfrog is a great product.  The company still is "young" in the sense they do stupid stuff like this. 

jmbeebe0722:
I 100% agree with it. I was so frustrated starting this process. I had zero fault in this but have to pony up a good chunk of money.

The only way I help justify it in my brain is that the extras help soothe the cost. The way we looked at it, we could keep what he had and hoped it never created a serious issue and buy a new one then which today is going to cost $12K-$14k for a similar tub from any reputable brand or spend $1,500 now to fix the issue. I did make them realize that if this had to be warrantied again for the same issue in the shell, I will NOT pay another upgrade fee at that time.

HT34:
Sorry to hear about your situation.  How exactly does their warranty read for issues such as this?  On one hand, yeah, they are somewhat trying to make it right.  But, on the other hand, you have to pay quite a bit of money to make something right when you possibly shouldn't have to pay anything at all.  If the latter is true, then it is pretty lame on their part to do this as a company.

Beck0101:
Prior to adding potential misinformation to the internet it may have been easier to read your warranty.  Bullfrog is performing "above and beyond" at this point.  Though your dealer could surely do a better job of making you feel that way.

Bullfrog reserves the right to repair or replace your spa with a spa of "equal or lesser value" if you have a covered defect.  Further, they also stipulate the owner (you) is responsible for removal, shipping and delivery of the replacement spa.

To the letter of the contract you are getting a pretty great deal if they are delivering the new spa for free.  Rejoice!

jmbeebe0722:

--- Quote from: Beck0101 on August 07, 2018, 04:23:21 pm ---Prior to adding potential misinformation to the internet it may have been easier to read your warranty.  Bullfrog is performing "above and beyond" at this point.  Though your dealer could surely do a better job of making you feel that way.

Bullfrog reserves the right to repair or replace your spa with a spa of "equal or lesser value" if you have a covered defect.  Further, they also stipulate the owner (you) is responsible for removal, shipping and delivery of the replacement spa.

To the letter of the contract you are getting a pretty great deal if they are delivering the new spa for free.  Rejoice!

--- End quote ---

Yes, delivering the spa for free is a great benefit.. With that said, the warranty does not state that to replace the spa in the event of a covered defect that you will be responsible for depreciation on the existing spa (basically prorating the warranty) Essentially I am paying to get the exact same spa due to a manufacturer defect.

That said, the perks and extras Bullfrog is offering is to help justify that price tag to basically get a new spa without defect. I will say the extra and perks were very nice, which is why we let it go and are accepting to pay the cost. Still frustrating though, as truthfully I would rather just pay the $300 for delivery and get exactly what I paid for to being with.

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