Brand Specific Forums > Bullfrog Spas

Bullfrog Spa Warranty Replacement - Upgrade Fee?

<< < (3/3)

d00nut:

--- Quote from: Beck0101 on August 07, 2018, 04:23:21 pm --- Bullfrog is performing "above and beyond" at this point.  Though your dealer could surely do a better job of making you feel that way. 
--- End quote ---

Ummm... It's warrantied.  Maybe freight?  Maybe.  Or if it was a crane job, you could charge more.  No matter how I look at this, I don't think the customer should pay for "upgraded technology" for the same dang hot tub.  BTW... from 2016 to 2018, Bullfrog made the touch screen standard on A Series.  That is it.  Definitely not a $1500 or $1800 upgrade.

Hottubguy:

--- Quote from: Beck0101 on August 07, 2018, 04:23:21 pm ---Prior to adding potential misinformation to the internet it may have been easier to read your warranty.  Bullfrog is performing "above and beyond" at this point.  Though your dealer could surely do a better job of making you feel that way.

Bullfrog reserves the right to repair or replace your spa with a spa of "equal or lesser value" if you have a covered defect.  Further, they also stipulate the owner (you) is responsible for removal, shipping and delivery of the replacement spa.

To the letter of the contract you are getting a pretty great deal if they are delivering the new spa for free.  Rejoice!

--- End quote ---

Lol. It’s not her dealer she/he is dealing direct with Bullfrog corporate. I have had to replace 1 tub in my days as a dealer. I paid for delivery and hookup as well as removing old Tub. Manufacturer paid for new tub and freight. This case has nothing to do with dealer. This one falls direct on Bullfrog

Beck0101:
I suppose we'll have to agree to disagree.  The tub you're getting is not "of equal or lesser value".  They cost more today than they did 3 years ago with some new bells and whistles per your post?  If that wasn't an acceptable level of risk you could have potentially made different decisions when purchasing the spa.  I wonder what some of the other manufacturers warranties look like?

More shocking is the fact that you had this issue.  Bullfrog seems to be one of the more reliable brands out there.  Must have been a spa built on a Friday before a holiday :)

Jacuzzi Jim:
  I think why ours were different is because they were all brand new spa's being within 3 months of delivery.   That said as a company we would have eaten the cost.    I still think B,frog did good by you!      Now don't get mad if and when the stereo or speaker fails. 

The Wizard of Spas:
I find it fascinating that its crazing in only 3 years. 

I have not the direct experience with Bullfrog and this may be an isolated instance (even outstanding products will have a lemon from time to time) but that is 100% a manufacturers' defect, as it rooted in the acrylic shell, the way the tub is vacuum-formed, and whatever resin/glass content and application process they use.  To charge for updates that has nothing to do with the customer, in such a short time, doesn't have the best optics. 

I understand Beck0101's point.  Technically- this is how it is spelled out.  But again, the optics on this are bad.  Its unfortunate that one of the largest spa manufacturers are going to hold you to $1800 after you did drop a large amount of money on the tub, when the defect isn't of your own doing.  Sometimes, the "cost of doing business" is preferred over a (relatively) small amount of money they are asking.  People notice the negatives more than the positives. 

Sorry you are having this issue- with the original spa and with the replacement process.  Bullfrog tends to have a great reputation so that is unfortunate.  Good luck moving forward.

EDIT:  Spelling

Navigation

[0] Message Index

[*] Previous page