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Bullfrog Spa Warranty Replacement - Upgrade Fee?

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jmbeebe0722:
Hi All,

We have a Bullfrog A8L that is not even three years old yet. We recently noticed an issue that has been diagnosed by our dealer as "crazing", basically the three layers of acrylic in the spa shell have began to separate. This has been consider a material defect and Bullfrog has agreed to warranty the tub, however not for fee. They are wanting to assess a $1,800 upgrade fee to cover the cost of the additional technology they have added since the hot tub was new (brushed stainless jets, new valve and gasket mechanisms, extra lights..etc) That is all great stuff, but the fact of the matter is I am not asking for a new tub for the fun of it, the deemed mine defective. 
 
After spending a LARGE amount of money on the best Bullfrog offers, we are having a hard time ponying up more money to get upgraded technology when in reality we were happy with our tub. We are well within our warranty and they have agreed to replace it. Just wanting to see if this is standard practice

Jacuzzi Jim:
  That sounds more like the dealer ripping you more then then Bullfrog.   They had issues about a year ago, very thing you are describing, surprised it didn't happen sooner.   We replaced them with no cost to the consumer.  Bullfrog did charge us for the new spa, but we were reimbursed by them once the bad spa was sent back.   Basically like for like.   They even covered for the most part the pick up and delivery to the house that we covered.

Spatech_tuo:
If I were gaining 3 years newer on my spa I might be ok with a small charge if it included features my old spa didn't have (which is a far better way to say it than "additional technology") and for the fact in theory it'll now last 3 years longer but not $1800!! I'd also ask if this is truly a new 2018 and not a refurbished spa they took back from someone else under warranty and turned around?

d00nut:
Double check if it is the dealer.

My inclination is to say it is Bullfrog, because they did the same thing to me a year ago.  What ended up happening (since I took over the territory for another dealer) is Bullfrog decided to bypass me because I refused to charge the customer and they dealt with the Customer directly.

jmbeebe0722:

--- Quote from: d00nut on August 07, 2018, 01:20:11 pm ---Double check if it is the dealer.

My inclination is to say it is Bullfrog, because they did the same thing to me a year ago.  What ended up happening (since I took over the territory for another dealer) is Bullfrog decided to bypass me because I refused to charge the customer and they dealt with the Customer directly.

--- End quote ---

It most definitely Bullfrog. I spoke with their Retail Services Manager so explained this is for new technology and depreciation of my tub. We agreed on basically $1,500 but I would not be charged freight, set-up, or delivery. He also is allowing us to change the jetpacks and shell color of the spa with the replacement, as well as throwing in the WiFi system and stereo at no charge. Lastly, he is will restart the warranty to act as the spa was just purchased. Basically we get to re-order just as if we were buy it new with some upgraded and new warranty.

We still aren't happy about paying for it of course, but at least he did things that would help create some bit of value to cost. 

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