Brand Specific Forums > Bullfrog Spas
More Problems with Bullfrog Spa
Hottubprosne:
This really sucks that you have a crappy dealer. I have sold and serviced 15 different brands of hot tubs and bf has been the most reliable and best company to work with. When the tub is running and trips the breaker feel the breaker and see if its warm at all. It should not be. New breakers fail all the time. Does the tub consistently trip the breaker after a couple of cycles? If so it should really easy to figure out.
The Wizard of Spas:
This should be a pinned post as well for the new people asking about tubs and what to purchase: A product is only as good as its local support. In this case- Bullfrog, a reputable brand- is being failed by its dealer. Dealers are always half the equation.
d00nut:
--- Quote from: The Wizard of Spas on February 27, 2017, 12:28:15 pm ---This should be a pinned post as well for the new people asking about tubs and what to purchase: A product is only as good as its local support. In this case- Bullfrog, a reputable brand- is being failed by its dealer. Dealers are always half the equation.
--- End quote ---
Amen brother!
A Great dealer can make an okay product great, and a bad dealer can make a great brand... bad.
FL Person:
--- Quote from: The Wizard of Spas on February 27, 2017, 12:28:15 pm ---This should be a pinned post as well for the new people asking about tubs and what to purchase: A product is only as good as its local support. In this case- Bullfrog, a reputable brand- is being failed by its dealer. Dealers are always half the equation.
--- End quote ---
I won't throw the dealer under the bus just yet. It would be preferable if the dealer did their own service but so far, the contract service company has been responsive.
I called the contract service company this morning and before noon, they had their technician back at my place. It was nearly impossible for him to take any powered readings with his multi-meter because the breaker would trip within 10 seconds of being reset. He did what he could with his multi-meter (checked for dead shorts) and then decided to replace the capacitor. The replacement capacitor is of the same microfarad rating as the one removed. The original was made in China. The replacement, made in Mexico. On the bench, the original capacitor checked out within spec. But regardless, it appears the capacitor might have been the issue. The breaker is now reset and I just ran the pump on high for two 30 minute cycles. So far so good.
I'm still not sure why I was told last week I'd need to wait for Bullfrog to supply a replacement capacitor when, lo and behold, today, there was a replacement available. And I'm still waiting on the "spacers" that will supposedly address the o-ring gasket issue. And lastly, the front panel (the large panel that when removed, provides access to the pump, etc) has a reinforcement cross brace attached to the back (for lack of a better description). This cross piece is separating from the panel and the tech took the entire panel back to his shop to secure it with epoxy.
FL Person
Jacuzzi Jim:
Hope that's it for the problems! I would give them one more fix for the pack, if it doesn't work I would want it replaced. Jeez you don't even have to send a bad pack in. I do the warranty, order a new pack and we are credited for labor and the pack. Hard to beat that. Like mentioned I complained about the O-ring issue right off the bat when we brought them on. Had a couple fail or worse yet vibrate like crazy. Since then we have replaced maybe 3 because the sonic weld in behind the pack failed. Other then that, that's been it.
Like I said BF is a really good company that want's to stand behind it's product.
Their new motto is Make Spas Great Again. :) Sorry couldn't help it..
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