Brand Specific Forums > Bullfrog Spas
More Problems with Bullfrog Spa
FL Person:
I continue to have problems with the orange foam o-ring gaskets coming loose from the Jetpack after the applied silicone fails to keep them secured in place. This results in "blow-outs," where the o-ring becomes distorted and will not seal the Jetpak to the tub.
I am also now having problems with tripped circuit breakers. All of the wiring and circuit breakers are properly sized and were installed new when the tub was installed. The first time the breaker tripped, the tub had completed a 30 minute cycle on High. I then added some Renew and placed the pump on High again, to circulate the chemical. After a total of 40 minutes run time on High, the breaker tripped and could not be reset until morning, after the motor had adequately cooled. Last night, the breaker tripped again, this time after the pump had been on High for only 25 minutes. I waited again till morning and reset the breaker. This time, it tripped again, after having cooled over night.
The repair technician was here last week and didn't even look at the spa. I explained the two problems (he had already resecured the O-rings with silicone on a previous visit) and the technician went outside to call Bullfrog. After 15 minutes, he came back and told me Bullfrog was sending two replacement capacitors of a higher microfarad rating and 1/16" spacers to be placed between the Jetpak and the foam o-ring gaskets.
Clearly, these must be known issues, since neither part Bullfrog is providing are direct replacements. I hope these parts correct the situation as I'm losing patience.
FL Person
Jacuzzi Jim:
Ask the dealer to figure out the tripping problem and tell them you would like a new jet pack. 5 year warranty on both, not a fix issue at this point, but a replace issue with the pack. Tripping problem should be easy to figure out. Relax about it, but be firm with your dealer, and call BF direct if not taken care of. They are a very good company and want the consumer happy, unlike some companies we have dealt with over the years.
FL Person:
--- Quote from: Jacuzzi Jim on February 26, 2017, 06:17:22 pm --- Ask the dealer to figure out the tripping problem and tell them you would like a new jet pack. 5 year warranty on both, not a fix issue at this point, but a replace issue with the pack. Tripping problem should be easy to figure out. Relax about it, but be firm with your dealer, and call BF direct if not taken care of. They are a very good company and want the consumer happy, unlike some companies we have dealt with over the years.
--- End quote ---
The dealer here doesn't make the service calls. They farm-out service to another company. The o-ring issue has occurred on two of the three Jetpaks to date.
With regard to the capacitors, I'm not sold on that being the problem. At least not any longer. The technician's contention was that the spa was built with undersized capacitors, which results in the motor becoming excessively hot after several cycles. The problem with this theory is that the breaker tripped the first time after only 40 minutes and the second time after less than one full 30 minute cycle - vs. "several cycles." Secondly, if the breaker was tripping because of an overheated motor, it would not have tripped again this morning. I reset the breaker this morning after the spa had cooled for 12 hours. The breaker tripped sometime in the next ten minutes when the spa motor was cool and not running. This seems more like a short.
I will call the repair company first thing tomorrow as I'm not willing to wait for replacement capacitors that don't seem to be the problem in the first place. Or at least, not the only problem.
FL Person
Jacuzzi Jim:
--- Quote from: FL Person on February 26, 2017, 06:29:03 pm ---
--- Quote from: Jacuzzi Jim on February 26, 2017, 06:17:22 pm --- Ask the dealer to figure out the tripping problem and tell them you would like a new jet pack. 5 year warranty on both, not a fix issue at this point, but a replace issue with the pack. Tripping problem should be easy to figure out. Relax about it, but be firm with your dealer, and call BF direct if not taken care of. They are a very good company and want the consumer happy, unlike some companies we have dealt with over the years.
--- End quote ---
The dealer here doesn't make the service calls. They farm-out service to another company. The o-ring issue has occurred on two of the three Jetpaks to date.
With regard to the capacitors, I'm not sold on that being the problem. At least not any longer. The technician's contention was that the spa was built with undersized capacitors, which results in the motor becoming excessively hot after several cycles. The problem with this theory is that the breaker tripped the first time after only 40 minutes and the second time after less than one full 30 minute cycle - vs. "several cycles." Secondly, if the breaker was tripping because of an overheated motor, it would not have tripped again this morning. I reset the breaker this morning after the spa had cooled for 12 hours. The breaker tripped sometime in the next ten minutes when the spa motor was cool and not running. This seems more like a short.
I will call the repair company first thing tomorrow as I'm not willing to wait for replacement capacitors that don't seem to be the problem in the first place. Or at least, not the only problem.
FL Person
--- End quote ---
Uh yeah complete BS ::) The Bullfrog spa anybody sells will have the same parts or "capacitors" that yours does, and I see no problems with them out of the ordinary. Unless you live on the sun you shouldn't see capacitors causing problems. The only time we ever see it, is running the spa's at the fair in August when it's in the 80s/90s and the pumps are ran all day. The O-ring issue we saw early on, but have not seen it since, and it shouldn't matter that your dealer does not service your spa, someone is responsible for the warranty and that would be who you bought it from. If there is an independent tech company tell them to take care of the packs, they are not working for free someone is paying them be it BF or the dealer. They or the dealer really can't wash their hands clean of it in my opinion. Worse case I will get you BFs # or call for you and see what I can do. It's total BS what is going on with your dealer!
FL Person:
--- Quote from: Jacuzzi Jim on February 26, 2017, 08:09:49 pm --- Uh yeah complete BS ::) The Bullfrog spa anybody sells will have the same parts or "capacitors" that yours does, and I see no problems with them out of the ordinary. Unless you live on the sun you shouldn't see capacitors causing problems. The only time we ever see it, is running the spa's at the fair in August when it's in the 80s/90s and the pumps are ran all day. The O-ring issue we saw early on, but have not seen it since, and it shouldn't matter that your dealer does not service your spa, someone is responsible for the warranty and that would be who you bought it from. If there is an independent tech company tell them to take care of the packs, they are not working for free someone is paying them be it BF or the dealer. They or the dealer really can't wash their hands clean of it in my opinion. Worse case I will get you BFs # or call for you and see what I can do. It's total BS what is going on with your dealer!
--- End quote ---
Thanks. I'll keep the forum posted.
FL Person
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