Brand Specific Forums > Bullfrog Spas
Bullfrog A7L - Brand new and already problematic
dporter22:
We've had our Bullfrog A7 for about 6 weeks now without a single issue whatsoever. We've used it almost every day with up to 6 people, both pumps running at high and low speeds, switched the jetpacks around, etc.
It's so frustrating to spend that much money and then happen to get the rare tub with an issue. I agree that it was probably a shipping problem since Bullfrog has a robust quality control program and fully tests each tub before it leaves the factory.
Bullfrog Spas Support:
Mightydrake,
So sorry to hear about this problem with your new spa. We are pretty sure we understand what may be happening. It is likely a small issue with a gasket on a JetPak that is not aligning. Your spa is under warranty and this is generally a simple fix. Please contact us via private message here on the forum. Let us know your name, dealer, and spa serial number and we will be happy to help coordinate the repair with you and your dealer.
All the best,
Jake
Bullfrog Spas Support
Bigralphy:
I would consider that great service. Thumbs up for bullfrog
Jacuzzi Jim:
As a sales guy and spa/service manager, I have seen nothing short of great service from Bullfrog spas since bringing them on. I have had customers calling me that bought older versions of the B,frog spas 3 to 5 years ago from the competition that we took the line from and they dropped those customers like a rock leaving them hanging. The Bullfrog techs are great guys to deal with and talk too in finding the right parts for some of older Bullfrogs that I know nothing about!
On a side note..
The company I work for is opening a new store North of Seattle. We can't have Jacuzzi there because of another big dealer in the Seattle area but we will have Bullfrog spa's. In fact we are selling our house and I am going to be running that store, its about 60 miles south of me. Big change for me and my family as I wanted to die here and be buried under the tree over there which you can't see. ;) Anyway I look forward to the challenge and have huge support from my wife and 2 kids. Jacuzzi Jim might have to come off the side of the company truck. :'(
Anyone interested in beautiful home with 6 acres 90 miles north of Seattle and 20 miles south of Canada? I will throw in the Jacuzzi ;D
Quickbeam:
Jim,
Best of luck in your new job. You helped me out a lot when we were buying our spa and I really appreciated it. Sorry that I can't help you with the house though!
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