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Bullfrog A7L - Brand new and already problematic

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mightydrake:
Hello everyone,

First time hot tub owner. Got delivery of a brand new Bullfrog A7L last week. Everything went smootly, got it hooked up to electrical, filled it up, heated to 100°.
Then on first test, I notice that on 1 side, the jet are weak even on highest speed. On that side, 1 corner seat emits a loud noise as soon as there is pressure on it (someone sitting in that seat). It makes a strange loud buzzing noise and vibrates. I switched the JetPacks a couple of time but same issue with all of them in that seat. So far, only 1 side (pump1) with 2 jetpacks is working fine.

Any of you encountered something similar with Bullfrog ? Inconsistency between pump 1 and pump 2 or noisy/vibrating seats ?
Do they have any Quality Control at Bullfrog Spas ?

Having problems with brand new spa, is this something normal in this industry...? I guess that's why everyone recommend to choose the dealer before the brand.

Today 1 guy from the dealer came by but he has no idea how to fix it. He will send someone else. I guess I'm unlucky and got a lemon, but it gets me wondering if I made the right decision in buying a Bullfrog instead of a Jacuzzi...
I will let you know as soon as I get any updates on these issues.

Dr. Spa™ Ret.:
Stuff sometimes happens. One problem, that's barely been looked at, is not a lemon. All manufacturers, of course have quality control. I've never known a manufacturer that doesn't fill each and every spa and test them out at the factory. Keep in mine though, the spas are shipped and trucked around the country. This can on occasion have a negative effect...but you have a warranty for this type of thing It sounds like your dealer is being very responsive and I'll bet they'll take care of it no problem.

Spatech_tuo:
I brought my car in for service Monday because there was an issue and I was sure it was major (past warranty) and was prepared to hear the worst. The problem ended up being the spark plug gaps were off when they replaced them a short time ago. Quick fix and no cost to me.

Its too early to panic. Let them figure it out.

Jacuzzi Jim:
 It has to do with that rubber fitting at the btm of the jet pack. 

Sam:
Bullfrog has excellent quality control, though things will occasionally happen.  They are also very good about solving any issues that arise.  I wouldn't worry at all.  They will make it right.

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