Original > Hot Tub Forum

Sundance Quality

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SunshyneGyrl:
Electro, if you have had that many problems with your dealer, you really need to contact Sundance and let them know.  What state are you in?  You might be able to find a Sundance Rep or something in here or someone that knows someone.  I don't know, hope that helps.  I know that our dealer has been great and that Sundance really sets its standards high in their dealerships.  I don't think they would like it very much if they knew what their dealer was doing!

Electro:
SunshyneGyrl and tony and OptedforOptima,

I have pillows that fasten with plastic screws under the removable insert.  The lid above the filters will slide a little, a little more, some more, then more again, and then fall off.  It looks okay, if you hold it in place.  It will stay in place, if there is no jostling of the tub (which is obviously not realistic).

Your comments seem to prove the point.  Namely, the customer is not allowed to adjust anything in order to finish or make the product presentable, for products that meet even the lowest quality measure within the ISO 9000 family of standards.   It appears evident to me that Sundance does not, in fact, meet the lowest quality standard within the ISO 9000 family, certainly not the ISO 9001 standard.

Frankly, I can scarcely believe the gulf between the Sundance claims for quality and the reality that the product they built for me is badly made.

Electro

ZzTop:
Sunshynegyrl's advice seems reasonable.  Let us know how you make out after you have contacted Sundance.

Starlight:

--- Quote --- :) ;) :D ;D 8) :-* :) ;) :D ;D 8) :-* :) ;) :D ;D 8) :-*

I have some questions about the vaunted Sundance quality.  I did not get any answers from Sundance.

The basis for my questions is the Sundance claim that they have a quality program that meets ISO 9000 standards.  As an engineer with some expertise in ISO 9000, I have to wonder.  Here's why:


--- End quote ---


First, I'm sorry to hear that you continue to be disappointed by your purchase.  Hopefully there will be easy fixes for these things.  

Second, I'm curious if you could point me to the relevant sections of ISO you think aren't being followed.  It's been years since I actually looked at the requirements, but my recollection was that it focused on policies and procedures.  Unless you had a customer complaint about some key aspect of the product, and your design output met you design input criteria, you only needed to follow your stated procedures to be in compliance with ISO.  If Sundance has no specification or procedure to ensure fit/finish--though you'd think they should, and it does not impact function, I think they could well be in compliance.  I could be wrong here, and it really is a bit off topic.  I just wanted to echo what I've seen posted--a quality certification, ISO or otherwise, does not guarantee that the product will necessarily be better than one from a non-certified manufacturer.  It *should* mean that all products from the manufacturer are built according to the same procedures, and that the manufacturer has a process in place to handle and act on customer complaints.  I'd send a letter to the customer service and QA directors reminding them of this and listing your specific dissatisfactions throughout you buying experience.  So, when can you actually get in the spa and start enjoying it?

Starlight

doodoo:
I agree with Starlight here. ISO is a process and not a manufacturing Standard. It is meant to be operational and policiy based to ensure that you have a solid business operation.  Quality of manufacturing is something completely diferent here. At least that is also my recollection of the ISO 9000-9003 Standards.

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