Original > Hot Tub Forum

Sundance Quality

(1/3) > >>

Electro:
 :) ;) :D ;D 8) :-* :) ;) :D ;D 8) :-* :) ;) :D ;D 8) :-*

I have some questions about the vaunted Sundance quality.  I did not get any answers from Sundance.

The basis for my questions is the Sundance claim that they have a quality program that meets ISO 9000 standards.  As an engineer with some expertise in ISO 9000, I have to wonder.  Here's why:

On my just delivered Maxxus tub, which is their best, there are gaps of 1/8 inch between two of my pillows and the tub, 5/16 inch from a third, and 1/2 inch from the 4th.  The latter two look way out of place to me for a $13,500 tub.  (Of course, I paid substantially less, but still over $10,000 with some extras.)

There is another issue.  The cover above the filter compartment does not fit right.  In fact, it won't stay in place.  It sort of tumbles forward and hangs out or down.

I have asked Sundance whether these levels of quality are defective or normal for them.  I have received no answer.

I don't know about you, but I've come to expect a high level of quality on most things I purchase.  I'm disappointed in Sundance.  I'd like to buy a Lexus or Sony hot tub - you know - high quality.  Perhaps this would be a Hot Springs or (fill in your favorite).

Electro

SunshyneGyrl:
Try removing the middle (dark grey) insert in the pillow and tightening up the little screws... that should fix the pillow problem.  As for the filter lid, it will move a little but if it looks really small compared to the area then it might be a filter lid for a smaller tub, hence it being a little smaller than it should.  For some reason or another, the dealer might have given you the wrong filter lid.  If you think that is the case, just ask them to exchange it for another in your color.  The dealer should not have a problem whatsoever in complying, if so contact Sundance directly for the exchange.  Neither case I see in affecting their ISO9001 cert.  -optima owner

empolgation:

--- Quote ---The dealer should not have a problem whatsoever in complying...
--- End quote ---
I guess you haven''t seen Electro's earlier post about his "dealer experience" when his tub was delivered :o

tony:
Electro

Does your spa have the suction cup pillows or the screw in type?  I thought that SD changed to the suction cup.  My screw in type fit snug against the shell, but you have to adjust them to get them right.

When you say the filter lid slips down, is it about a quarter inch?  If so, that seems right.  If it is much more, it needs to be looked at.  If I push mine back snug, it will slide forward a little to where it likes to stay.

Ready2Buy1:
Our Sundance Optima lfilter lid fits properly...although we experienced the same thing with two of our pillow headrests. I removed them (we have the removable insert with the screw in fittings), flexed them the opposite way (toward the tub wall) and reinstalled...the now fit flush against the wall.

Navigation

[0] Message Index

[#] Next page