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Sundance Quality

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ebirrane:
ISO 9001, as I have seen applied to software, merely stated that existing procedures and business practices are documented and followed.

When trained as an ISO 9001 auditor for software projects the joke was always "why don't they just write down 'our stuff doesn't work' and be done with it."  ::)

Having said that, though, chances are Sundance's procedures and documented acceptable error margins are probably within reason, meaning if your tub really is terribly manufactured it is probably filled with nonconformities from their specs.

Have you gone to other Sundance dealers to look at your model of tub to see if it has the same manufacturing problems?

Describe them in detail, and post some pictures here of what you feel is wrong, then ask members of this list to go to their local Sundance dealers (ones that display your model) and see if your tub is an anomoly or not.

-Ed

SOP_Jr.:
Let me tell you about my 2003 Optima that was delivered on December 17, 2003. With in the first three weeks Pump #1 stop working, then blower motor and then the thermostat was off by 5 degerees. Now the temp readings keep going up and down from 98 to 109 but the water temp stays at the set temp of 98. Because of the problem with the temp it won't let the Circ pump or Ozonator work. They only work on the clean cycle. The Teck is comming out on Tuesday to see whats wrong this time.

SOP_Jr.:
By the way if any other Sundance Spa owners have had this problem with the temp settings going up and down and also the OH message for Over heating shows up even though the spa is not over heating let me know.

doodoo:

--- Quote ---By the way if any other Sundance Spa owners have had this problem with the temp settings going up and down and also the OH message for Over heating shows up even though the spa is not over heating let me know.
--- End quote ---

Two months since we've received our Optima and no problems like you mention. Matter of fact no problems at all. maybe after 8-10 months? who knows, but if your dealer is as good as or better than mine, nothing to worry about. They will be there to deal with the problems.

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