Brand Specific Forums > Hot Spring Spas
Mistake on a Grandee scale.
orlando1:
Well given a lot of his problems continued after that date of that email, then he has every right to feel the way he does, and I feel bad for his situation given how much money he has invested.
NZArtist:
The house is wired for 100 amps, three-phase. It's a big house.
Yes, I've been dealing with Hotspring directly.
A man from Hotspring sent me an email asking me to contact him directly with my complaints, which I did, and he never replied again. In a nutshell, they want me to complain to them instead of on forums so no-one can see the problems.
The outlet for the spa is wired for 32 Amps, although the spa itself is rated 25 amps. Note that is really just to cover the start-up current of the two pump motors. A 1.2kW heater only draws five amps. (I = P/V where P = 1200W, V = 240V)
Yes, this all probably stems from New Zealand regulations about what can be called a 'portable spa', and is therefore subject to less safety regulation.
Nevertheless: The ACE system simply doesn't perform as advertised. The spa heater is underpowered - it cannot keep the spa warm in use in winter. The did leak from both motors. The technician did say any further failures wouldn't be covered by warranty. The spa cover latches did fail. And the thing is hideously overpriced. I thought the huge price was justified by the supposed quality of the spa - that was obviously wrong. (I really don't mind paying more for quality. I'm happy to spend money to avoid stress and problems.)
Hottubguy:
--- Quote from: NZArtist on August 18, 2015, 05:45:51 pm ---The house is wired for 100 amps, three-phase. It's a big house.
Yes, I've been dealing with Hotspring directly.
A man from Hotspring sent me an email asking me to contact him directly with my complaints, which I did, and he never replied again. In a nutshell, they want me to complain to them instead of on forums so no-one can see the problems.
The outlet for the spa is wired for 32 Amps, although the spa itself is rated 25 amps. Note that is really just to cover the start-up current of the two pump motors. A 1.2kW heater only draws five amps. (I = P/V where P = 1200W, V = 240V)
Yes, this all probably stems from New Zealand regulations about what can be called a 'portable spa', and is therefore subject to less safety regulation.
Nevertheless: The ACE system simply doesn't perform as advertised. The spa heater is underpowered - it cannot keep the spa warm in use in winter. The did leak from both motors. The technician did say any further failures wouldn't be covered by warranty. The spa cover latches did fail. And the thing is hideously overpriced. I thought the huge price was justified by the supposed quality of the spa - that was obviously wrong. (I really don't mind paying more for quality. I'm happy to spend money to avoid stress and problems.)
--- End quote ---
What do other hot tub manufacturers do for heaters in your country? What does hot springs say about putting such a small heater in such a big spa?
icenogle:
Andy,
I'm two weeks out from being the proud owner of a hot tub, kind of glad I didn't choose a Hotspring. Of course I'm still learning as many other newbies are. Why don't you post some pics in the "Show us Your Hot Tub" section. Maybe show me this ACE system which I read so many other complaints about on the earlier noted website. I'm curious what it looks like. Maybe Hotspring will read it and do what is right. Lets see some visual aids.
Dr. Spa™ Ret.:
--- Quote from: NZArtist on August 18, 2015, 05:45:51 pm ---
Yes, this all probably stems from New Zealand regulations about what can be called a 'portable spa', and is therefore subject to less safety regulation.
--- End quote ---
And so how is this the manufacturers responsibility???
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