Brand Specific Forums > Hot Spring Spas
Mistake on a Grandee scale.
MrLobster:
Earlier in the thread NZArtist said 25amps, but the wiring diagram in the manual suggests 50amps are required?
Dr. Spa™ Ret.:
5 pages of posts, I'm not spending the time going back to find it. Many countries outside the US (remember, "www" starts with World Wide) have very limited power supplied to homes. A lot of homes in many developed countries only have a 20a or 30a service supplying residential homes (this is 230/240v, and there is NO 120v available). This is no fault of the spa manufacturers, yet greatly limits what the power consumption of a spa can be (basically you have a 240v spa running comparably to a 120v spa in the US...and there's NO way to change that).
orlando1:
So the question is, is it the fault of the overseas consumer for buying a tub manufactured in the US, or is it the fault of the manufacturer(knowing what's required for their tub to operate properly) for selling that tub to overseas consumers.
But reading back the last five pages, it seems most of his issues are with his local dealer. But there's no denying that no way should hotsprings ever have shipped this tub with 1.5kw heaters. And if that's what actually happened, he's right to be upset about that. But one question I'm wondering about is....did he ever directly contact hotsprings before going on a mult-page bashing campaign? Or did he just simply rely only on his local dealer for help. If that's the case, then bashing them without giving them a chance to resolve things is very unfair.
icenogle:
Pretty sure this is his post on reviews.hotspring.com
Heater underpowered. Bad after-sales support.
Andy B. from Auckland, New Zealand.Age:45-54Gender:maleNo, I do not recommend this product.Posted
May 12, 2013The spa heater is badly underpowered. The spa rapidly cools down to an uncomfortable level in use. There is no after sales support.
This was a phenomenal waste of money (a *very* expensive mistake).
There are better brands. Don't by a Hotspring Spa.
By Peggy, Service Specialist, Customer Service,
May 15, 2013Good afternoon - Watkins appreciates your taking the time to provide feedback about your spa. As I shared in my direct email to you yesterday, I will be contacting your local dealer to see what might be done to improve your spa experience. I appreciate your spa purchase and will do what I can to improve the situation for you.
.
icenogle:
Appears they did not improve his situation - so far
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