Brand Specific Forums > Hot Spring Spas
Mistake on a Grandee scale.
Jacuzzi Jim:
99.9% of the time the dealer should take care of the customer before it gets to the manufacturer. If the dealer cannot, then it's up to the manufacturer. HS builds a great spa! I would not hesitate to buy one if it fit my needs.
I probably could have sold icenogel a spa, but I was up front that if I cannot service it if needed I don't want to sell it to him. And not to mention he is in another dealers territory and I didn't want to step on their toes.
Gotta be 100 times by now that I have said it, a great dealer is what drives the product and is the ambassador of the brand and company he represents.
icenogle:
Jacuzzi Jim is 100% correct I was in the mood to buy a hot tub. I was willing to drive north to his place of business a little less than two hours away. He suggested I buy from a dealer closer to my house, for the reasons he noted. Two visits later, less than 2 hours total time I bought a Jacuzzi. It could have been from Jim. I appreciate his good business practice.
I agree the dealer should be the first to be given the opportunity to correct this situation, but they have not and neither has Hotspring since 2013. How it should be corrected I don't know. Hotspring should figure that out.
Proudly Made in America should mean something or maybe just sold by an American company?
NZArtist:
--- Quote from: Dr. Spa™ Ret. on August 18, 2015, 11:11:27 pm ---
--- Quote from: NZArtist on August 18, 2015, 05:45:51 pm ---Yes, this all probably stems from New Zealand regulations about what can be called a 'portable spa', and is therefore subject to less safety regulation.
--- End quote ---
And so how is this the manufacturers responsibility???
--- End quote ---
That isn't. Selling a product fit for purpose is. And I'm not saying that's the reason their spas are so bad - it was idle speculation. It doesn't explain the leaking pumps, useless ACE system, the bad support. It only possibly explains the woefully underpowered heater. I mean, it doesn't even explain that. My kettle has twice the heating capacity of this spa.
They're a company. They exist to maximize profit. If they can cut regulatory corners and supplier liabilities by claiming it's a 'portable spa' then that's what they'll do.
kporter:
Have you phoned Hotspring Spas? Or do you just rant and rave on message boards about the problems in your life?
Any issue small or large Hotsprings has taken seriously and dealt with it head on in my experience.
Clearly your dealer is largely to blame with the pains you are experiencing.
Do problems happen with NEW GOOD QUALITY product? YES, yes certainly they do. It happens all the time but it all comes down to how it is handled.
Watkins will have an exact explanation for why you have a 1kw heater or whatever it is that is in there. I have never been in a situation where a potential client did not inquire as to the energy efficiency, heating ability etc of said hot tub. Every single time sale or no sale the customer has asked this question. Either the dealer lied to you so shame on them or you did not take the time realize what you were buying and why it was that way. Should one assume that a 'hot tub' should be hot and have the capability to provide consistent hot water? Obviously.
So infuriating reading your bashing. Somewhere someone in Hotsprings customer service is screaming... "please let me help you!" But you are clearly content ranting and raving about what a mistake you made.
Porter
NZArtist:
--- Quote from: kporter on August 19, 2015, 05:26:56 pm ---Have you phoned Hotspring Spas?
...
So infuriating reading your bashing. Somewhere someone in Hotsprings customer service is screaming... "please let me help you!" But you are clearly content ranting and raving about what a mistake you made.
Porter
--- End quote ---
Yes, I have. Their responses are earlier in this thread.
I'm very sorry you're infuriated by my posting the problems with my spa. You'd better have a bit of a lie-down. It must be frustrating for you to be forced to read this.
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