Brand Specific Forums > Hot Spring Spas

Mistake on a Grandee scale.

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Jacuzzi Jim:
 There is not a lot you can do to a pump other than bad chem care on your spa or you let something get sucked in it and jammed the impeller.   Most just fail because they do.

Dr. Spa™ Ret.:
*yawn*

Why is this not in the dead horse section?

NZArtist:
Well it didn't get up to 38.5 Deg C last night in time for a spa.
But it's there now.  I can look forward to a soak later today.
Now that it's up to temperature I'll run the jets a few times and see if the leak is fixed.

I look forward eagerly to another couple of months of break-down free use of my spa.

Sam:
I feel bad that your experience has been so terrible, but as stated in this thread, Hot Spring is a reputable manufacturer that sells quality spas.  I personally consider them a bit overpriced, but they have a good reputation for a reason.  It seems that your poor experience is mostly related to the retailer that you purchased from and the undersized heater that is used in New Zealand.

I think it was bad business for the tech to say that they won't cover it if it fails again.  I also think that you should be able to get it replaced under warranty if it occurs.  Go above the tech and talk to his boss first.  If he doesn't take care of it, I would call Hot Spring (manufacturer) directly.  They tend to take care of their customers when the local dealer doesn't do so.  I sold them many years ago, and they have a pretty good company culture that promotes great customer service.

By the way, you may get better responses on here if you didn't seem so combative.

NZArtist:
Well, here we are 13 months down the line.
The Ace saltwater cell has failed yet again.  It's now spitting the black flakes into the spa pool, as they do when they fail.
Wouldn't you know it... one month out of warranty.
So in two years we've gone through three Ace saltwater cells. Hotspring doesn't tell you when you buy one of their spas you need to budget $800 per year for Ace cells.
What a joke.

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