Brand Specific Forums > Hot Spring Spas
Mistake on a Grandee scale.
Gomboman:
Yeah, this thread should probably go to the beating horse section. I read some of his other posts and he sounds like the type of person who will never be happy.
On a side note, I purchased a 2005 Envoy and used it almost daily for 10 years without a problem so in my opinion Hot Springs makes a great product and have been very happy with my spa.
Quickbeam:
I agree that Hot Springs makes a great product, but there are just too many stories out there of people having trouble with the ACE system and having to spend a lot of money to replace the cell. So for me, it would be Hot Springs yes, but ACE - not a chance.
MarKee:
Gomboman you just posted that you were having trouble with your tub :o
Most people would agree that HotSpring is a reliable quality spa, but it sounds like he may have a lemon. Or maybe the spa is fine but the salt systems continue to be problematic, which many people have had issues with on here in the past.
icenogle:
Andy (NZArtist) don't you have some sort of legal recourse such as small claims court?
NZArtist:
--- Quote from: icenogle on August 13, 2015, 08:40:42 pm ---Andy (NZArtist) don't you have some sort of legal recourse such as small claims court?
--- End quote ---
Yeah, I really should talk to the Commerce Commission about Hotspring. Their claims about the ACE system are really misleading. Their claims about the capabilities of their 1200W heater were misleading as well, although there's nothing in writing saying it will actually keep your spa warm while you're in it. Mostly it was the assurances of the sales people who swore it was adequate for the spa.
The leaking pumps are just indicative of shoddy manufacturing, but they were replaced under warranty (with the technician threatening no other repairs would be covered).
And the exorbitant price I paid was me being stupid for thinking they were a quality brand.
I'll look into reporting them to the Commerce Commission, although to be honest I expect the process will be dehumanizing, depressing, and soul-destroying. And at the end of it at best Hotspring will get a 'Change your advertising, and carry on', and I'll still have a crappy spa, with Hotspring determined to give me the shittiest service possible for reporting them.
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