Brand Specific Forums > Hot Spring Spas
Mistake on a Grandee scale.
Lionheart_CHP:
We get it, you're unhappy. I don't have a dog in this fight, but it's obvious that your issues are specific to your location much more than the manufacturer. I don't doubt that your heater is undersized (if it's as you mention), but it seems that this also is specific to your location since it's far different than what's sold in the US.
It seems people here have gone out of their way to provide you with advice and input, and have lent a compassionate ear - but none of that is satisfying your displeasure. The only thing that will help, is better service from your local dealer/service center and that is something NOONE here can provide.
Spoiledrotten:
--- Quote from: NZArtist on August 02, 2014, 05:42:33 pm ---
--- Quote from: wmccall on August 01, 2014, 07:32:08 am --- I've never heard of HS putting such a small heater in their biggest tub.
--- End quote ---
Well... now you have.
I can possibly resolve it by making modifications to their US$22,000 product to make it adequate.
I can also possibly modify their product so it doesn't spit black flakes into the water after nine months and cost me an additional $800 (when it comes out of warranty).
And I can drain the spa and keep this US$22,000 product unusable while the technician replaces the apparently common fault of the motor seals failing.
It's only US$22,000 for a bent piece of plastic, three motors and a heater. I shouldn't expect the remaining US$20,000 left over from materials to have actually been spent on Quality Assurance. They have to pay for all that glitzy sales pitch, after all.
--- End quote ---
Aside from all of that, how much did you pay for it?
::)
Spoiledrotten:
--- Quote from: NZArtist on August 11, 2014, 09:59:46 pm ---So my $22,000 Grandee mistake is sitting empty at the moment - since yesterday. Waiting for a service technician to come by to replace the two failed pump seals. The technician cant give me a date when they'll be here - just that it's likely to be within 8 working days. So it'll just have to sit empty until they get around to it.
Did I mention? Don't buy Hotsprings. They're overpriced, poor quality, and the heater is woefully underpowered.
--- End quote ---
Did your arm recover from when the dealership twisted it behind your back until you bought it? I think not. You are responsible for you actions. You'll be hard pressed to find over 5 people on this forum that don't love their HS tub. I bought a HS Envoy just over a year ago.... and the wife and I love it. Quality is superior. I'm having to lean toward what I've read others post. It seem to be more of where you live and the kind of service you have running to it. I also don't have the ACE system. I considered it by weighing out what I read about it. I chose not to get it because of the reviews. That was a smart decision on my part. You had access to the same reviews. You are obviously not as smart as I. Did I mention that the wife and I love our HS tub? Oh, and I paid about 1/2 the amount you claim to have paid for yours. Oh, and one more thing... the wife and I love our HS tub.
Might I suggest you get rid of your $22000 spa and go to Wal-Mart and purchase one of their $400 inflatable spas. Either that or go online and buy a Chinese made Thermospa. You'll be happy with either of those. They would fit you perfectly.
Or maybe this one:
NZArtist:
--- Quote from: Spoiledrotten on August 19, 2014, 05:58:03 pm ---
Aside from all of that, how much did you pay for it?
::)
--- End quote ---
Want me to include time spent at my usual hourly rate chasing up service people as well?
I called up Hotspring 'service' again this morning asking where my technician was. The service manager said he was surprised I hadn't seen a technician yet. Anyone else here surprised?
Spoiledrotten:
--- Quote from: NZArtist on August 19, 2014, 06:11:23 pm ---
--- Quote from: Spoiledrotten on August 19, 2014, 05:58:03 pm ---
Aside from all of that, how much did you pay for it?
::)
--- End quote ---
Want me to include time spent at my usual hourly rate chasing up service people as well?
I called up Hotspring 'service' again this morning asking where my technician was. The service manager said he was surprised I hadn't seen a technician yet. Anyone else here surprised?
--- End quote ---
If you use the same attitude with them that you are using here, they are most likely taking their time for a reason.
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