Brand Specific Forums > Hot Spring Spas
Mistake on a Grandee scale.
NZArtist:
--- Quote from: Spoiledrotten on August 19, 2014, 06:19:35 pm ---If you use the same attitude with them that you are using here, they are most likely taking their time for a reason.
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Thank you for your helpful reply.
Dr. Spa™ Ret.:
--- Quote ---
I called up Hotspring 'service' again this morning asking where my technician was. The service manager said he was surprised I hadn't seen a technician yet. Anyone else here surprised?
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Don't you mean you called your dealer (not the actual manufacturer)?
Jacuzzi Jim:
Where is the BS flag? Bill time to cull the heard, my best guess is he is related to vortex spa's some how.
GGRANDEE:
JJ, LOL ;D. It sure sounds like it. Nobody has been on a tirade like that since 2 nights ago in Ferguson Missouri...
NZArtist:
Thanks for your concern.
Yes I do own a Hotspring Grandee mistake. I can post photographs of the thing with a copy of the receipt if you like.
I'm so very pleased you all minimize my experience with Hotspring, call me not smart, and a liar. It makes me feel all that much better about my experience.
So yesterday the technician replaced the pump. He accused me of doing something wrong - of not maintaining the chemical balance. We pointed out I check it every single week and keep it balanced (I've owned a spa pool before - it's not difficult).
He said nevertheless if the pump fails again, even under warranty, I'll be charged for the replacement.
So now begins the marathon of heating the behemoth again with it's completely underpowered 1.5kW heater. Yesterday at 3pm the water going into the spa was 14 Deg C. This morning at 8:15am the temperature was 27 deg C. Got another 11 degrees to crawl up before I can use the spa. I wonder if it will be done by this evening.
So to recap the service experience: The service man was outside their committed time (without any phone or email contact by way of explanation). The motor failed because I was doing something wrong - we cant say what, but it must have been, right? And if it fails again I'll be charged for it, even if it's in warranty.
This company is a bad joke. Their spa pools are atrocious. Worst spa I've ever owned. Will *not* be buying another Hotspring spa ever.
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