Original > Hot Tub Forum
Display pricing in showroom? Your thoughts..
Steve:
--- Quote ---I still like to see the price together with The model name and a list of the features and added value features of each spa when I walk into a showroom.
With the Model and features listed it gives me a springboard to ask the Salesperson about the spa and get a brochure.
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Hey Zz and thanks. Just for clarification, we do have the model and details listed on each spa in the showroom but not pricing.
Take care my friend,
Steve
Mendocino101:
I think that after being in retail sales for 27 years that the single biggest thing sales people do. Is to short cut the selling process...it is something you constantly hear about in training and yet it happens all the time.... it really is a disservice to the customer. . That if you do not take the time to find out the wants and needs of the customer you can than not try to match them with the product that bests fits those needs...the tough part is many times in things like a spa purchase is that when the price is posted people may not give the sales person the time to find the best spa that fits those needs.... and the sales person may not also have the chance to build any value into their product without a proper demonstration.... I guess the issue of price gouging is of fair concern…it is just something that has not been a part of the places I have worked…as well the competitive market keeping you inline...I have always thought it is better to be fair with people and that in the long term serves both yourself and the customer better….
poopsy:
wait a sec.... correct me if i am wrong but what are a persons needs when looking for a tub? I mean....that seems a bit of more sales jargon to me...kind-of...no offence but....
most people want a tub to relax in right? I have been in maybe 20 hotubs total in my life and they all "do" the same thing.....bubble and relax you...i mean it isnt rocket science..right?
Now each company has its own bells and whistles but those bells dont really cater to a persons needs in a tub in general.Do you see where i am going with this? when i 1st went to look at tubs all i heard was> this one has more jets...thisone a lounger....colored lights....waterfalls..well for an extra 800.00 this one has a stereo....oh and this one a popup tv........
so please tell me how these can be considered needs? The hotub in general is a luxury item. if i walk in your store you asked me my needs i would wonder what angle you were going at.I would answer..well...my needs ar relaxation and quality...dependabilty...
So every store says this is their tub.,,,so as we all know a wetest is the clincher....more then price...cause even if the price is good ,if you dont like the wet test..its no sale.
So the problem really is when someone wet tests a few tubs and they all are decent..then he sees 1 is 7000 and the other is 8000..he must now factor price into it.
Maybe i am way outa line here..if so i am sorry ...but apart from size-color--lounger or not..i suspect everyones(or the majoritys) needs are the same....in fact just using the word needs seems a bit silly and glorifying that fact that its just a hot tub....
Its like a car...basically it goes from point a to point b...but some have this image of them in a sports car or suv or???? whatever so maybe its the same for hot tub......I just keep thinking of when i am driving around and see all these suv's with 1 person in them guzzling gass and looking spotless....slowing over rr tracks and thru small puddles when they have beefy suspension which was an advertised feature ...people really buy into all kinds of stuff it seems...
Lori:
--- Quote ---wait a sec.... correct me if i am wrong but what are a persons needs when looking for a tub? I mean....that seems a bit of more sales jargon to me...kind-of...no offence but....
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Just a note, some people use hot tubs for therapy for medical conditions. Arthritis and other conditions are benefited by the theray hot water will give, as well as the whirlpool effect!
Yes, most people by tubs for relaxation, I was one of those. But there are people who have "needs" and if a sales person asked me, I would tell them.
Tubber:
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I wouldn't display the price even if we were the cheapest in town. Regardless of wether or not signage is used, it doesn't prevent the exact same presentation from your sales staff. Price may well be the first question some ask and I'm more than willing to give it, but at the same time, people making this purchase have disposable income to spend. They are in our stores (and not at a department store) for a reason. They want quality and a dealer that's going to look after them. Though value is critical, the question of pricing doesn't come up until later in the conversation in most instances I've found.
I think we as salespeople and business people put far too much emphasis on PRICE and less on value. This is why some get frustrated when shopping because we focus more on lowering price to show value than showing quality. Why is it we feel the need to lower price and display it when all we really want is the opportunity to show how great of a product we have and the reason why these people should be purchasing from us?
Steve
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I whole heartedly agree with you. Quality and service are number one in most peoples mind. Granted your going to get the bottom feeders and penny pinchers who regret it down the road. However the higher percentage of tub shoppers are looking for A high Quality product thats going to last,and a high quality dealer thats going to be there when service is needed. This is a big investment for many people.
No prices in our store, I think they take away from the beauty of the tubs themselves.
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