General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Anoroc:
Update: Watkins has determined that my jetsetter is not a lemon. They beleive that the spa sat at dealer storage since quarter 1 of last year and because it was wrapped and due to humidity that is the cause for the corrosion to the Control board and Control Panel.
They also said that some Jesetters have had diverter valve problems but they can be repaired.
Conclusion- They are sending me back to the dealer. I let Watkins know I am unhappy with service and they said they will be speaking to the dealer about this latter today.
I am still going to see what I can work out directly through the dealer for a replacement arrangement.
Watkins beleives that once my diverter valve issues are taken care of that I really shouldn't have any more problems.
Even New Update: RSM called me back and says he talked to dealership owners and they will try to put together some options for me and get back to me on Friday. He could not tell me what they were at this time but he said he will call and let me know.
East_TX_Spa:
The "Customer Service" squad is now in your area.
Mario is the one in front. Goodbye, my friend. :'(
PS I'm passed out drunk and having to be carried.
Terminator
Bonibelle:
Lets see, the control panel was ruined by humidity because the tub was in storage? Since they were quick to diagnose that issue, that would indicate that they have established a shelf life for spas in storage. Yet they sold it to you without checking for that problem first. And they know that they have a problem with faulty diverters but have waited until a customer reaches the point of frustration to fix it? Good thing the spa industry doesn't answer to the FDA.. Sorry but I think they should be a bit more accomodating and I would have asked for a three way to call with the dealer to be sure they understood what Watkins said, and what you expected. :-/ I know these things can be fixed but no one needs this much aggrivation...
East_TX_Spa:
I agree with Bonibelle. I'm sure they're trying their best to help you, but I'd be upset, too, if I were in your shoes. >:(
Terminator
Vinny:
A spa's control panel can't take some humidity - HA HA HA. I guess they test their spas with sand. I guess that a HS spa has to be in an environment of say 25% relative humidity ... HMMMM!
They put out a product with a known problem and shrug their shoulders about it, their dealer drags their feet to fix it and they're thinking about what to do ... HMMMM!
I think they're starting to drink their own kool aide.
I'm sorry that you are going through this Anoroc , I sincerely hope that they do the right thing for you and everything becomes easier for you!
NO disrespect to any of you HS sales and service people and owners but I will say I'M GLAD I DIDN'T BUY A HS! HS is NOT the company it once was - it is a Costco spa!!!
Maybe JA is right after all about HS!
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version