General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
hottubdan:
Let's get real. They say they think the issue of corrosion was because spa sat in DEALER's warehouse for 6 months. If true, how is that the fault of the manufacturer. These things are designed to be used in backyard environments, from Calgary to Phoenix, not to be stored in warehouses. For anyone without any data/facts, to pretend to know whether quality is better or worse than it used to be is absurd.
Anoroc has gotten communication going at a higher level than the dealer. He has Peggy in customer service and Mario, RSM, working on the situation. Absurd it has gotten this far. Hope it can all be resolved.
shabba34:
Maybe I skipped over it, but I didn't recall Anorocs' service issues including the control panel. And as far as what the factory said about the humidity blah blah blah...I warehouse in Florida and have never had an issue with wrapped spas no matter 1 month or 3 years old.
Vinny:
--- Quote ---Let's get real. They say they think the issue of corrosion was because spa sat in DEALER's warehouse for 6 months. If true, how is that the fault of the manufacturer. These things are designed to be used in backyard environments, from Calgary to Phoenix, not to be stored in warehouses. For anyone without any data/facts, to pretend to know whether quality is better or worse than it used to be is absurd.
Anoroc has gotten communication going at a higher level than the dealer. He has Peggy in customer service and Mario, RSM, working on the situation. Absurd it has gotten this far. Hope it can all be resolved.
--- End quote ---
I agree that it is absurd that it has gotten this far ... it should NEVER have. >:( The manufacturer makes spas that have control boards that get bad in humidity ... NJ gets 80% to 100% humidity in the summer - I think that's pretty high!
My question is - where's the GREAT HS customer service that is touted? ??? ??? Obviously a HS is only as good as the dealer ... doesn't give me that warm and fuzzy feeling ... could buy any spa for that matter.
Anoroc:
--- Quote ---Maybe I skipped over it, but I didn't recall Anorocs' service issues including the control panel. And as far as what the factory said about the humidity blah blah blah...I warehouse in Florida and have never had an issue with wrapped spas no matter 1 month or 3 years old.
--- End quote ---
My original post stated control board. The customer service lady confirmed it was a control board and control panel. I confused the terms as I am not familiar with the components of the hot tub.
Anoroc:
At this point I can only hope that the local dealer comes through with something viable.
Mario said he would call me on Friday with some "options". I don't know what that can possibly mean.
I will say this much, Mario has been more involved in my issues than the local dealer.
Can someone tell me how to post a pic. I want to show you something.
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