General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
salesdvl:
Anoroc, I'd like to say that it has been a bumpy ride these past few days and alot has been said. In the end, we ( as a group) hope that things work out for you and that these issues do not arise again. ( and if I were a bettin man, I'd bet the farm, OK Term's farm, that they will not. ;) )
Keep us posted. :)
anne:
Would it really be that unreasonable for him to ask for a 2006 Jetsetter- just an exchange? Doesn't a warranty mean that your item is guaranteed to perform as promised? His did not. Sure, if HS had an '05 sitting around, it would be reasonable for them to want to replace his "lemon" with the leftover '05. But if they do not (I assume), it seems that they ought to put something in his yard to as closely resemble the tub that he purchased, with no further skin off his nose.
Now, if instead of an exchange, he wanted to upgrade, then it would make sense that he could only apply the purchased amount towards a tub.
I dont think this is coming out of left field: several years ago I had a Gortex backpacking jacket from REI. It had a lifetime warranty for being waterproof. Spending about $130-150 on that was a big deal to me as a college student. After about 5 years, it was NOT waterproof. I took it back, expecting some sort of run around, or maybe just the cash equivalent of what I paid 5 years earlier at best, but instead I was given a brand new jacket, retailing at just over $200.
I never shop for outdoor equipment anywhere else.
He bought a jetsetter- he should have a jetsetter. Anything else is wormy.
Maybe we are all too involved with Anorac's dilemma- but isn't it just because we wonder what we would do in his shoes, and we're pissed on his behaf?
jennyfun:
I am going through the same sort of thing with an Artesian right now. I only hope they handle it as HS did. So far my dealer has done little to satisfy us. Will wait and see i guess.
Vinny:
Anne,
That's my sentiments exactly, of course you said it a lot less wordier than I.
BTW, I have a Campmor Goretex jacket that did the same thing and they replaced it also. I love that jacket of course now it's a bit too small due to molecular resizing! ;D It even has under arm pit zips!!
Vinny:
--- Quote ---I am going through the same sort of thing with an Artesian right now. I only hope they handle it as HS did. So far my dealer has done little to satisfy us. Will wait and see i guess.
--- End quote ---
OK, who is this planted person! ;D
Actually what's going on?
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