General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Spatech_tuo:
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OK, who is this planted person! ;D
Actually what's going on?
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Vinny,
Looks legit if you look at the Jenny's previous posts that stated late last year saying they got an Artesian. Let's hope all goes well for her. If not, I know a good recipe for crow pie. ;)
jennyfun:
I am legit but am waiting to hear from the dealer before looking for advice. So far doesn't seem that dealer really is too concerned with the issues. But we feel we got a lemon.
shabba34:
--- Quote ---Would it really be that unreasonable for him to ask for a 2006 Jetsetter- just an exchange? Doesn't a warranty mean that your item is guaranteed to perform as promised? His did not.
Now, if instead of an exchange, he wanted to upgrade, then it would make sense that he could only apply the purchased amount towards a tub.
I dont think this is coming out of left field: several years ago I had a Gortex backpacking jacket from REI. It had a lifetime warranty for being waterproof. Spending about $130-150 on that was a big deal to me as a college student. After about 5 years, it was NOT waterproof. I took it back, expecting some sort of run around, or maybe just the cash equivalent of what I paid 5 years earlier at best, but instead I was given a brand new jacket, retailing at just over $200.
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A warranty does not mean an item is guaranteed to operate as promised, it means if it doesn't, (In the case of a HS warranty)that item will be fixed properly. There in lays the problem that Anoroc had with his dealer. Comparing a jacket that cost $10 to make in Malaysia can't compare to this situation. I understand the similarities behind your situation and Anorocs, and the two seem that they will work out in a similar fashion. ;)
J._McD:
--- Quote ---I am legit but am waiting to hear from the dealer before looking for advice. So far doesn't seem that dealer really is too concerned with the issues. But we feel we got a lemon.
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The dealer took jenny's money just like the dealer took Anoroc's money. They both bought product that has been well time tested and really should not have any unusual problems.
However, when a problem or should I say symptom is encountered, it is the dealoers responsibility to be pro active and investigate the issue. IF the dealer is not pro active the problem will get bigger in the mind of the consumer and it will advance to the "lemon" stage because of disappointment and imagination.
The dealer should be out the in both instances, ivestigate, identify, communicate, correct and IF necessary replace what ever it take to leave that customer HAPPY, IN HOT WATER AND LOVING IT.
It is lack of interest or concern on the part of the dealer that results in the time delay that causes the real problem to get bigger and bigger. The dealer is the first line of defense for the manufacture for issues relating to quality control and product performance.
Unfortunately, some dealers have a different attitude, are naieve, or don't think they need to do much and this then becomes a reflection on the brand and the consumers choice that begins to fester "buyer's remorse". That is where "lemons" come from.
Vinny:
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Vinny,
Looks legit if you look at the Jenny's previous posts that stated late last year saying they got an Artesian. Let's hope all goes well for her. If not, I know a good recipe for crow pie. ;)
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How much of that pie do I have to eat ... :o
... I never pitted Artesian against HS. In this whole thread I never initiated a comparison, I only answered the comparison when it was brought to my attention. How much did it cost Artesian to give me those jets? Probably about $75 (wholesale price - $5 each??). How much would it cost me to buy those jets after the warranty runs out? Probably about $450 (retail for $30 each). How much more does it cost HS to make the new Jetsetter and we know it's another $800 retail. So I got $450/$800 or about a 56% difference in what Anoroc is getting.
I did request my dealer to replace all the jets that I had a problem with and she said no. OK, if my problem goes away I'm OK ... then the last jet broke and I had enough and I called Artesian. I took matters into my own hands with good results.
As far as other people's dealings with Artesian ... I can't say how it will turn out ... and never have!
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