General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
shabba34:
--- Quote ---
Are you Anoroc's dealer?
Would this issue gotten this far if he was?
Why have a HS customer pay anything for the HS/Dealer screwup?
What "penalty" is the dealer getting for screwing up a HS customer. Why shouldn't the dealer suffer?
Why should a HS customer with bad service have to pay anything to HS or the dealer for the same tab?
ALL of the HS dealers on here constantly say how great HS is in the customer service area.
--- End quote ---
No, I am not Anorocs dealer...
My tech would have fixed it right the first time.
A new Jetsetter is not the same as the old.
And if the customer himself is satisfied with the remedy, what gives?
Vinny:
--- Quote ---And if the customer himself is satisfied with the remedy, what gives?
--- End quote ---
I know I'm not as nice as Anoroc.
Yes, it's great that he's getting a full "refund" but he has to spend more money than he had to originally. I don't know his financial situation nor do you. Maybe he's forced to sink another $800 to whatever and doesn't have it or he can be a multi-millionaire. I'd be hard pressed to come up with another $1000 after spending $7K last year - would you? That's without any of the prep work that isn't added to that $7K figure.
As I see it, they have him by the ba**s. I personally don't like to be in that situation - do you? That's my issue! Maybe as a dealer you see it as a great situation to be in but as a consumer I don't. Maybe the solution was to just fix the tub and extend the warranty by 6 months.
The dealer screwed up ... does the dealer lose the HS dealership because of it? What exactly does the dealer lose in this situation? Does the dealer lose $800 or whatever that the customer loses - I would venture to say the dealer loses NOTHING! Please tell me what exactly is going to happen to the dealer because of this?
I can't compare my experience with Artesian with Anoroc's experience with HS. You're absolutely right - I got just stinking jets - 15 of them. I didn't need service to come out and everytime I called my dealer for a broken jet, I had it in a week.
I don't know if my dealer will be good or bad when it comes to a service call other than my jets AND I don't know what Artesian would do if it got to their level.
I am a repair tech myself and people call me when they've had enough - like I said - I can be a not so nice person. My customer is treated like gold by me and I do give them things as a "sorry" when my staff or myself screws up - which as humans we all do.
I personally think it's a half a$$ gesture. You're also correct - I am too involved in Anoroc's problem!
Anoroc:
--- Quote ---I personally think it's a half a$$ gesture. You're also correct - I am too involved in Anoroc's problem!
--- End quote ---
Vinny, thanks for the support and your comments. I am prepared to move forward on this as it stands. I wish my dealer had offered to give my a sweeter deal on a new spa or on an upgrade but at the same token I do have the opportunity to get into a new spa.
Perhaps I could have negotiated things differently but I think that time has passed. I was offered the credit to apply to their everday prices.
They are having a sale this comining weekend so I am planning on making my decision and buying the spa this weekend so as to benefit from any deals. I don't think they could decline me a deal they are making to everyone else that day.
Thanks again.
jsimo7:
--- Quote ---I am amazed by the responses.
Customer gets a bad tub. company tries to fix it a few times.
Currently the tub is running and the company has fufilled it's obligaton to the customer.
Customer says he's uncomfortable with the tub and asks for a new one.
After kicking it around, the Manfucature says, You're right. We want you to be happy. Pick out a new tub. We'll give you 100% Credit.
Customer is thrilled.
Members here complain.
??? ??? ??? ???
--- End quote ---
Drew you nailed it......Things that make a person go hmmmmmm??
tanstaafl2:
--- Quote ---I am amazed by the responses.
Customer gets a bad tub. company tries to fix it a few times.
Currently the tub is running and the company has fufilled it's obligaton to the customer.
Customer says he's uncomfortable with the tub and asks for a new one.
After kicking it around, the Manfucature says, You're right. We want you to be happy. Pick out a new tub. We'll give you 100% Credit.
Customer is thrilled.
Members here complain.
??? ??? ??? ???
--- End quote ---
Perhaps Anoroc is thrilled, I can't speak for him. I can make my own interpretation reading between the lines and that interpretation is that he has been beaten into submission and at this point is just ready to move because as another poster pointed out he is already into this purchase for a lot of money.
I am not entirely convinced the tub is working correctly at this point and it certainly doesn't have any degree of reliability that I would want to count on in the future based on what I have read here. In one post he noted the poor positioning of the diverters that a HS sales person here (term) noted as unacceptable I believe.
I can only respond from my own perspective. I might well be beaten into submission at this point as well. But I would definitely not be "thrilled".
And I would probably take what I could get at this point. But I wouldn't be likely to say much postive about HS or this dealer at this point.
And perhaps this offer is truly much better than what a lot of other dealers and manufacturers would have done. Maybe even better than my own though I hope to never have to find out. But being better than what others might do does not make this situation good. At best it makes it "less bad".
In my opinion and mine alone of course.
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