General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Wisoki:
You are both incorrect. 5 years ago I sold a Jacuzzi® Laser[size=10]tm[/size] Plus. This spa was frought with problems, a true lemon. The cusomer was patient and understanding as I worked, under warranty, through all his issues. The last straw came on July 4 2002. His spa tripped the gfci and his spa obviously went down. This customer had my cell # which under his circumstances I was glad to provide. So you can imagine how pissed off I was that this MFing piece of $#!t was down AGAIN, and ON JULY 4! I went to his house, fixed his spa for the umpteenth time and traced down my rep at the grocery store where he was buying brats and burgers for the days festivities. I, not so calmly, explaind this guys situation and the fact that he's going to have 40 guests at his house where he will show them all the piece of crap hot tub he owns. (customers words) This is when Jacuzzi was transitioning over from JWB to JPS. This customer was provided a brand new J-360 (now the J-355) at ZERO charge to the customer. No shipping, no restock, nada, of course I provided the reinstall, also at no charge, however the customer did have a few beers ready, but I digress. Suffice it to say, Watkins Mfg. is FAR from the be all end all that it is touted as 'round here and far from the only company that is concerned with customer satisfaction.
--- Quote ---
I am also doubtful another dealer/manufacturer would have made me the offer.
--- End quote ---
--- Quote ---I am truly surprised that any dealer/ manufacturer would offer 100% trade in value, even with the number of problems you experienced! Most that I deal with, would not even entertain this thought. They would rather go to court, than do what is right.
--- End quote ---
Anoroc:
--- Quote ---. This customer was provided a brand new J-360 (now the J-355) at ZERO charge to the customer. No shipping, no restock, nada, of course I provided the reinstall, also at no charge, however the customer did have a few beers ready, but I digress. Suffice it to say, Watkins Mfg. is FAR from the be all end all that it is touted as 'round here and far from the only company that is concerned with customer satisfaction.
--- End quote ---
That is impressive. I take back what I said. :)
tanstaafl2:
--- Quote --- This is when Jacuzzi was transitioning over from JWB to JPS. This customer was provided a brand new J-360 (now the J-355) at ZERO charge to the customer. No shipping, no restock, nada, of course I provided the reinstall, also at no charge, however the customer did have a few beers ready, but I digress. Suffice it to say, Watkins Mfg. is FAR from the be all end all that it is touted as 'round here and far from the only company that is concerned with customer satisfaction.
--- End quote ---
Just doesn't seem unreasonable to get a similar resolution in your case. Instead you are being charged to replace your jetsetter with a new one. I would be OK if they replaced it with a new '05 jetsetter but if one is not available then a new '06 seems the next best option. Instead you are being charged the difference, even if it is just a few hundred dollars.
Yes, I know the dealer probably has a tight margin and quite frankly I think the manufacturer should reimburse the dealer for any loss, if there is any. But just seems a little petty under the circumstances to get charged more in this case as I read it. And would be the last time I did business with that brand. Had it been handled as described above would be more likely to make me a loyal brand customer who would refer others to the brand and the dealer.
That's the real difference to me. No doubt some think I am being unrealistic. Perhaps so but there you have it. Only real manner I have available to express my opinion in this kind of situation is with my wallet.
Micah:
Wisoki is correct. When I had to replace a spa for a customer Jacuzzi Paid for the shipping and gave me $300 for the swap out. Good customer service would be a strait trade. The wholesale cost of the spa may have gone up $150 - $200. The dealer could offer to eat that and do the install himself. Imagine all the good pub a company would get for saying "we are so sorry you got this lemon, Please accept this replacement free of charge"
P.S. If they had done that even I would have sang there praise
hottubdan:
As an industry veteran I can say there are a handful of manufacturers who will go to such steps. Watkins is one. Jauczzi/Sundance is another. (We have sold for both).
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version