General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
Vinny:
I thought the offer was for a new Jetsetter or an upgrade.
HS should offer you an '06 jetsetter free of charge ... PERIOD. The dealer should eat any additional costs that HS deems necessary due to his/her lack of support.
I would expect what Wisoki said about Jacuzzi is what HS would do. HS is pulling a fast one, great company ... yeah right.
Anoroc:
--- Quote ---I thought the offer was for a new Jetsetter or an upgrade.
HS should offer you an '06 jetsetter free of charge ... PERIOD. The dealer should eat any additional costs that HS deems necessary due to his/her lack of support.
I would expect what Wisoki said about Jacuzzi is what HS would do. HS is pulling a fast one, great company ... yeah right.
--- End quote ---
Honestly, the full credit is more than I thoght they would even do for me. The new Jetsetter is a bit bigger and now has ozone as well so it is not exactly what I currently have. They even got rid of the soothing seven and replaced and reconfigured the jets.
There new price is $5800 bucks vs. the $4900 i paid so it probaly isn't too bad considering the modifications.
shabba34:
--- Quote ---. HS is pulling a fast one, great company ... yeah right.
--- End quote ---
Hey Vinny, did Watkins offend you in the past somehow?
I guess they could have done what your MFG did, and given Anoroc 6 control panels and 17 air control valves to get him off there back, like they did with you and your jets. Instead, they're trying to what is best for both parties.
The new jetsetter is much different then the old. You can't expect a straight swap. What they are asking is not unreasonable.
Wisoki:
OK, The purpose of my post was not to say Jacuzzi good, Watkins bad (what ever "I" might believe). My point was to demonstrate that watkins isn't the only company that would take back a lemon after somebody posted that they doubted any other company would do such. However, (I love that word) Jacuzzi did repace a 1.5 year old spa with a brand spankin' new one that was significantly more expensive, with, as I said before, no additional cost to me or the customer. Also, if any body doubt the validity of my story, they can call mr. lalonde in kokomo IN and ask the customer himself. He has become my best customer for referals. Just tell him Frank said it was ok to call.
--- Quote ---
Honestly, the full credit is more than I thoght they would even do for me. The new Jetsetter is a bit bigger and now has ozone as well so it is not exactly what I currently have. They even got rid of the soothing seven and replaced and reconfigured the jets.
There new price is $5800 bucks vs. the $4900 i paid so it probaly isn't too bad considering the modifications.
--- End quote ---
J._McD:
--- Quote ---I am truly surprised that any dealer/ manufacturer would offer 100% trade in value, even with the number of problems you experienced! Most that I deal with, would not even entertain this thought. They would rather go to court, than do what is right.
--- End quote ---
I think that tends to be the "deep pocket" corporate mentality to intimidate a consumer and their situation. But, the quicker a company placates the consumer and leaves them happy, the less noise the squeeky wheel makes. That is why I believe smaller, privately owned manufacturers are more receptive to satisfying customers, when the large corporate machine tends to be far too busy for such trivial affairs, as they more commonly shovel the problem off onto the dealer as an independent business they tend to dominate and control.
The dealer has a great level of influence with the outcome of the situation as he represents both parties and possesses the power to make SOME things happen.
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