General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
hottubdan:
The convoluted logic and anger here amaze me. The dealer, not Hot Spring (from input from RSM Mario) agrees to customer's request to replace spa. Customer chooses to upgrade. That is the Scam of the Century.
I think I am seeing bitter responses from dealers who would not offer their customer such a deal...could it be their spas would have little resale value after 6 months of use?
J._McD:
--- Quote ---The convoluted logic and anger here amaze me. The dealer, not Hot Spring (from input from RSM Mario) agrees to customer's request to replace spa. Customer chooses to upgrade. That is the Scam of the Century.
I think I am seeing bitter responses from dealers who would not offer their customer such a deal...could it be their spas would have little resale value after 6 months of use?
--- End quote ---
Please keep in mind, The HS dealer, nor HS, made no offers to appease or satisfy the customer until AFTER Anorac experienced several problems and was driven by frustration in his being ignored by time delays that contributed to the problem.
This is all about how a petty problem grew into a bigger problem and still nobody wants to belly up to the bar and satisfy the customer. The cost of doing so would have been far less costly than the impressions given in this thread.
Anorac's problems have been simple but yet they have been handled in a manner that did not put the fire out and the final soultion has yet to be determined.
shabba34:
--- Quote ---Please keep in mind, The HS dealer, nor HS, made no offers to appease or satisfy the customer until AFTER Anorac experienced several problems and was driven by frustration in his being ignored by time delays that contributed to the problem.
This is all about how a petty problem grew into a bigger problem and still nobody wants to belly up to the bar and satisfy the customer. The cost of doing so would have been far less costly than the impressions given in this thread.
Anorac's problems have been simple but yet they have been handled in a manner that did not put the fire out and the final soultion has yet to be determined.
--- End quote ---
I believe that after Anoroc contacted the RSM Mario(which I'm sure was the first time Watkins was aware of his situation), which was on a Friday, and there was some sort of resolution by that Mon or Tuesday. Sound like great reaction time from the MFG to me. Yeah, it unfortunate the dealer dropped the ball from the get go, but even the Yankees only win the World Series 1/4 of the time. ;D
Anoroc:
--- Quote ---Anaroc, have you looked at the '06 Jetsetter? I am going to assume without reading this whole thing again, that you bought an '05 Jetsetter on clearance.
The '06 Jetsetter is a little bit bigger and now has a small cool down seat. Plus it now has the double Moto Massage. You might be able to get this with very little difference in cost.
Also look at the Accolade. It is a four person with no lounger, has the water feature and is very powerful. You might really like that one.
--- End quote ---
I am considering the new jetsetter. It would cost me an extra $800 plus tax.
Anoroc:
--- Quote ---
Doesn't sound to me like they are doing much to make things right or earn your business and future referals of others for their store or the brand. Between the dealer and the manufacturer I would think they could make you a better deal than essantially charging you full price on the trade up.
--- End quote ---
I don't think I can press much further. I feel pretty lucky I get my 100% credit back. It would be nice to negotiate and I may still try at the very end but they made it sound like I had to pay their everday prices.
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