Hot Tub Review
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Caldera
Manufacturer: Watkins
Avg. Price: $6642
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divegodive1
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I agree with tabasco. My Caldera is only 24 months old, has been broken 3 times and down for 6 months of total non use. I obviously have a lemon as the high limit keeps triggering and then the main board dies. The worst thing is the customer service both by Rec Warehouse in Leesburg and Tampa. Tampa site has now dropped the ball by not ordering parts again. They keep asking me to descibe the sysmptoms, which I do, and did even to the main guy in Tampa and put in an email which he accepted. Now I find out no part ordered again and they think I am being rude and pushy. DONT BUY A CALDERA as their is no reliable service and my store admitted they know the Hot Springs brand by Watkins better than the Caldera line.
Date Purchased: 9-07
Price Paid: $6800
Recommend: No |
Pros:
Best lounger jets when it works
Cons:
Reliability and lack of qualified service folks.
I emailed Caldera and they never responded. |
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tabasco813
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Very dissapointed with our Caldera tub. We loved it at first and it has some great features but the reliability is horrible. We had it repaired too many times to count while under warranty. It seemed that every time we would go out to get in it it would have another problem. The company did stand behind it while under warranty and replaced several parts, but now that the warranty is expired it's a money pit. The latest problem is leaks from joints in the plumbing. We have aways followed the recommended maintenance procedures, etc. If there were a lemon law on hot tubs we would have excercised it.
Date Purchased: 6/2002
Price Paid: $5050
Recommend: No |
Pros:
Design, appearance, and features.
Cons:
Reliability. Reliability. Reliability. |
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