General > General info Somewhat hot tub related
odd customer..........
Reese:
--- Quote ---... As a business owner (yes, I'm one of 2 owners here), is it my responsibility, obligation, or even wise business practices, to know EVERY OTHER brand of cover out there?...
--- End quote ---
In the constant search for ways to improve your product and manage your market positon, it certainly makes sense to pay attention to major competitors, and to keep an eye out for any others who may have a feature, manufacturing approach or marketing idea that would help you -- but it seems you already do that. :) As far as offering potential customers a comparison, that certainly is a nice convenience, but to be honest -- as a shopper, I'd only use it to identify other brands to evaluate for myself. No matter how trustworthy you seem, if the comparison was important to my decision, I'd do it myself.
I think the caller should have been appreciative that you and your salesperson took the time to give him an overview of the market. To answer his last question: yes, I do think it is the customer's responsibility to gather information and evaluate it. The only vendor that has an incentive to provide an analysis that is fair and comprehensive it the one who makes the best product, and as we know from the recurring discussions here, "Best" is a subjective determination based on an individual's needs and preferences. 8-)
Chad:
--- Quote --- The whole conversation was kind of "creepy".
--- End quote ---
I concur.
Vinny:
Doc,
First of all this is the way some docs are ... arrogant. The fact that if he was a doctor and mentioned it proves it.
Second, I don't think that as a business owner that you have to know all of your competition. As a matter of fact knowing about any of your competition is pretty good. I would imagine that your business of spa covers is pretty hard to compare to begin with.
Lastly, next time you get a call from someone like that maybe you can ask if he/she would like to speak to her boss. Put them on hold for about a minute or so and then pick up the phone again ... it should piss them off!
Although I don't own a business I truely believe that there are times to tell a customer to take a hike. If I ever own a business, I just may do that if they get to me.
Chad:
--- Quote ---Doc,
First of all this is the way some docs are ... arrogant. The fact that if he was a doctor and mentioned it proves it.
--- End quote ---
Ut oh Doc, you better change your username. ;D
Vinny:
--- Quote ---
Ut oh Doc, you better change your username. ;D
--- End quote ---
There's a joke about doctors ... What's the difference between a doctor and God? The doc thinks he's God and God knows he's not a doctor! I work in a hospital and some docs are really prima donnas. Then there are docs that are really great doctors and good people.
So far Dr Spa has been pretty good.
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