General > General info Somewhat hot tub related

odd customer..........

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Dr. Spa™ Ret.:
Ok, I need some opinions. this just seemed rather weird to me.

A customer (a doctor, he claimed) calls shopping for a cover and wanting some info. He asks how ours compare to a few others. He got to one particular brand, and the saleswoman here said she wasn't familiar with that brand and couldn't make a comparaison. He pushed for an answer. She, continued to be truthful and held her ground of not knowing anything about them. Finally she turned the call over to me. I had to tell him the same thing. I just haven't seen one of "theirs" in about 5 years and couldn't give him a comparaison (they also don't publish the specs of their cover, that I'm aware of). He was rather irate and asked if I thought it was the customers responsibility to gather information and make the comparison. He then asked for the name of the girl he was speaking with and said he'd be sure to mention her in sharing his experience.

WTF?

Spatech_tuo:

--- Quote ---Ok, I need some opinions. this just seemed rather weird to me.

WTF?
--- End quote ---

There are about 300,000,000 people in the U.S. alone not to mention Canada and any other countries where people regularly call you from. Not all of them are sane.

anne:
I find it odd that he would want your saleswoman's name, since he ended up speaking with you, owner of the company, right? Does this "other brand" have a particular reputation in the spa world? Sounds like either a nutty person, or someone from the "other company" feeling you out.

Dr. Spa™ Ret.:
I found the whole thing odd.... But then, being on the internet every Tom, dick and kook can find us. Having an 800 number doesn't help either  ;D

It just got me wondering. As a business owner (yes, I'm one of 2 owners here), is it my responsibility, obligation, or even wise business practices, to know EVERY OTHER brand of cover out there? For the most part, I know most of the other major brands and can do a rather nice comparison. This one though, they list very little technical info on their site. I don't know. The whole conversation was kind of "creepy".

geekd:

--- Quote ---He was rather irate and asked if I thought it was the customers responsibility to gather information and make the comparison.

--- End quote ---


Yes it IS the customer's responsibility.  The customer is the one who's spending the money.  I wouldn't trust what a salesman for one brand said about another brand, anyway.  Vested interest, and all that.

Is a salesman really going to say "Oh no, that other brand is much better, you should go buy from them" ?

I research any purchase over a few hundred dollars, and pay close attention to what actual customers have to say.  Thank god for the internet.


-geekd

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