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What if your limo doesn't show up for your wedding

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Viper_Dude:
My wife and I were just married on June 24, 2006. The limo service (A Savannah Nite in Cincinnati, OH) was supposed to arrive between 5:30 - 6:00 at the church. A little after 6:00 pm I was told by one of my groomsmen there was no limo out front. Him and I circled the church, and no limo. I had my friend walk across the street to another church to make sure he didn't go to the wrong church. He wasn't there either. I go in and grab my cell phone to see if he called... no missed calls. I call the limo service and they give me the driver's number. I call the driver and he says he is in traffic, still 40 minutes away. At this point it is 6:50pm, and our reception was supposed to start at 7:00pm. We ended up piling the entire wedding party into the 4 cars that hadn't left the church yet (including the photographer's SUV).

Well the outcome is we were about 45 minutes late to our reception (still had to pay for the time though), and we had to waive the receiving line to get the wedding somewhat back on schedule. The rest of the reception went fine, and after an hour or so of speeding things up we were back on schedule. We just got back from our honeymoon yesterday (July 4th, 2006). Now I'm left with one burning question:

What should I do about the limousine service? I checked my bank statement and they have refunded $282.50, but not the original $250.00 deposit. I'm trying to get my eggs in a row before I call the owner of Savannah Nite. What would you do in my situation? Also, have any of you dealt with something like this before? Any clues, hints, or suggestions are welcome.

Jason

P.S. To make this somewhat hot tub related, the resort we spent our honeymoon at had 5 whirlpools, and our room had a jacuzzi. ;-)

wmccall:
Clearly 100% their fault.  They owe you everything. For our wedding the baker forgot to bake the cake.

Spatech_tuo:

--- Quote ---What should I do about the limousine service? I checked my bank statement and they have refunded $282.50, but not the original $250.00 deposit. I'm trying to get my eggs in a row before I call the owner of Savannah Nite. What would you do in my situation?
--- End quote ---


They may say the traffic issue was not their fault but it certainly wasn't yours and since they did not provide the services the down payment was there for I would call and politely ask when that redund was coming my way. If they hesitated at all I'd let them that in reality you feel like they owe you above and beyond that for lost reception time and screwed up plans.

Brewman:
Did you sign any kind of contract?  If so, is anything spelled out in there that limits the limo companies liability?  If not, press for a refund, and hope you don't have to take them to small claims court.  

anne:
I agree- you deserve 100% back. Unless there was some horrendous traffic pile-up, I'd say that as a transportation service, they need to anticipate even bad traffic, and just get there early! Ask for 100% back. If they balk, politely tell them you will go to small claims court not just for the deposit, but for the lost money at the reception you paid for but did not benefit from. And add anything else that is reasonable as loss, too.

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