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My experience with Artesian and Litehouse, buyer beware

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A.O.:

--- Quote from: CanadianSpaTech on November 04, 2021, 07:53:47 am ---
The lighting is guaranteed to work upon delivery. There is no warranty covering the
lighting.

--- End quote ---

Sounds like ... oh, buy someone elses hot tub!

CanadianSpaTech:

--- Quote from: A.O. on November 04, 2021, 08:13:24 am ---
--- Quote from: CanadianSpaTech on November 04, 2021, 07:53:47 am ---
The lighting is guaranteed to work upon delivery. There is no warranty covering the
lighting.

--- End quote ---

Sounds like ... oh, buy someone elses hot tub!

--- End quote ---

Not clear on what you are saying or are you implying something?

cranbiz:

--- Quote from: CanadianSpaTech on November 04, 2021, 09:33:48 am ---
--- Quote from: A.O. on November 04, 2021, 08:13:24 am ---
--- Quote from: CanadianSpaTech on November 04, 2021, 07:53:47 am ---
The lighting is guaranteed to work upon delivery. There is no warranty covering the
lighting.

--- End quote ---

Sounds like ... oh, buy someone elses hot tub!

--- End quote ---

Not clear on what you are saying or are you implying something?

--- End quote ---

He is implying something. He had a bad experience with an Artesian, however his dealer took care of him. So now he is anti Artesian.

I on the other hand, have had absolutely zero problems with my Artesian (that were not my fault) and my service and installation interactions with my dealer have been spectacular.

What is the lesson here is a good dealer is a must as well as the consumer doing ALL the research up front. Read and understand the warranties before committing to a sale. If you don't like the terms of the warranty, don't buy it.

Yes, most but not all other manufacturers have some degree of warranty coverage on lights, some are like Artesian, will work on installation, some 90 days, some 1 year and some with 2 years of coverage.

BullFrogSpasMN:
crappy light warranty or lack thereof aside there's no way lights caused that many boards to 'blow out' like someone mentioned most likely an incoming power supply issue, a lot of spas have fuses to protect against such things but that doesn't seem to be the case here so every time power is applied it is frying the board. I would have your incoming power source checked

Water Boy:

--- Quote from: BullFrogSpasMN on November 04, 2021, 04:32:33 pm ---crappy light warranty or lack thereof aside there's no way lights caused that many boards to 'blow out' like someone mentioned most likely an incoming power supply issue, a lot of spas have fuses to protect against such things but that doesn't seem to be the case here so every time power is applied it is frying the board. I would have your incoming power source checked

--- End quote ---
Yep- sound advice right there. That happened one time to one of our customers. I think it was only two boards, but when the second one fried quickly, we knew something was up. Got electrician involved and then the local power company. It was putting out too much power into the house I guess. Customer realized too they were going through lots of light bulbs and other issues around the house. Once the power company fixed it, we were good to go after that.

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