Original > Hot Tub Forum
My experience with Artesian and Litehouse, buyer beware
Tman122:
--- Quote from: Water Boy on November 05, 2021, 10:16:33 am ---
--- Quote from: BullFrogSpasMN on November 04, 2021, 04:32:33 pm ---crappy light warranty or lack thereof aside there's no way lights caused that many boards to 'blow out' like someone mentioned most likely an incoming power supply issue, a lot of spas have fuses to protect against such things but that doesn't seem to be the case here so every time power is applied it is frying the board. I would have your incoming power source checked
--- End quote ---
Yep- sound advice right there. That happened one time to one of our customers. I think it was only two boards, but when the second one fried quickly, we knew something was up. Got electrician involved and then the local power company. It was putting out too much power into the house I guess. Customer realized too they were going through lots of light bulbs and other issues around the house. Once the power company fixed it, we were good to go after that.
--- End quote ---
That's funny. Generally power companies short the voltage!
Water Boy:
--- Quote from: Tman122 on November 05, 2021, 04:55:26 pm ---
--- Quote from: Water Boy on November 05, 2021, 10:16:33 am ---
--- Quote from: BullFrogSpasMN on November 04, 2021, 04:32:33 pm ---crappy light warranty or lack thereof aside there's no way lights caused that many boards to 'blow out' like someone mentioned most likely an incoming power supply issue, a lot of spas have fuses to protect against such things but that doesn't seem to be the case here so every time power is applied it is frying the board. I would have your incoming power source checked
--- End quote ---
Yep- sound advice right there. That happened one time to one of our customers. I think it was only two boards, but when the second one fried quickly, we knew something was up. Got electrician involved and then the local power company. It was putting out too much power into the house I guess. Customer realized too they were going through lots of light bulbs and other issues around the house. Once the power company fixed it, we were good to go after that.
--- End quote ---
That's funny. Generally power companies short the voltage!
--- End quote ---
Ha- ya that's true. And in all seriousness, I suppose not enough voltage could cause the same issues.
A.O.:
--- Quote from: CanadianSpaTech on November 04, 2021, 09:33:48 am ---
--- Quote from: A.O. on November 04, 2021, 08:13:24 am ---
--- Quote from: CanadianSpaTech on November 04, 2021, 07:53:47 am ---
The lighting is guaranteed to work upon delivery. There is no warranty covering the
lighting.
--- End quote ---
Sounds like ... oh, buy someone elses hot tub!
--- End quote ---
Not clear on what you are saying or are you implying something?
--- End quote ---
Just if there is no warrantee on it... buy something else! Crazy to pay big money for something the company wont even back up.
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