Original > Hot Tub Forum
Surge in demand for hot tubs, swim spas and pools due to COVID-19
d00nut:
--- Quote from: The Wizard of Spas on August 04, 2020, 02:52:05 pm ---What I have found is that the customers in my factory showroom that seem to have a difficult time understanding this are frankly the customers I am happy to pass on and not take their money: if you're difficult during a pandemic, how are you when we get back to some semblance of normal?
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Amen!
preach it
BullFrogSpasMN:
--- Quote from: The Wizard of Spas on August 04, 2020, 02:52:05 pm ---I work for a manufacturer. I'd like to share a different point of view in the interest of transparency and to inform and educate...
We also have to rely on other suppliers. Nobody makes their own acrylic, pumps, cabinets, etc. We have to go off the word of suppliers and in turn notify dealers. Not all suppliers have the right answers, regardless of intent. Thus - if a cabinet supplier says "ETA is X" then we do our best to factor that in to production and ship dates. If the supplier simply doesn't ship materials, or ship partial orders, we can only do what we can with what we get.
So just like dealers, we too have to take what information is given to us and then figure out how to answer those purchasing from us.
To add an extra wrinkle - we have to also note that we have multiple suppliers that we depend on to for materials to produce spas. Not only is the demand higher than it has ever been (by far) for hot tubs, we have to operate under the presumption that all materials will come in and we will have everything we need to produce a spa, and make a judgement call as to simply trying to figure out what a proper ETA is based simply on the volume of orders. And then - What if one supplier comes light or not at all with materials?
How would you give out ETAs to dealers? Not as easy as it looks.
And as everyone inside the industry knows - this is the most amount of orders we have ever seen. Ever. By far. They're coming in faster than they can be processed.
We are all working off of good faith and good intentions. And overwhelmed as we all are, we do our best but sometimes mistakes are made, or calls aren't placed, or dates are missed. But that is indeed Covid-19, and most people again understand that we are all overworked, doing our best, and it's just a hot tub and not something that anyone ever should be angry about.
What I have found is that the customers in my factory showroom that seem to have a difficult time understanding this are frankly the customers I am happy to pass on and not take their money: if you're difficult during a pandemic, how are you when we get back to some semblance of normal?
I hope this hope this helps with perspective and transparency. Good luck out there.
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So where's my (2) truckloads? hehe ;-)
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