Original > Hot Tub Forum

Surge in demand for hot tubs, swim spas and pools due to COVID-19

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swilly1000:
Even though it makes sense in mind sight.....how crazy and unpredictable was that?

BullFrogSpasMN:
It's been crazy, can't keep inventory in-stock, I have approx. 125-150 spas/swim spas on order currently

Pcola77:
We really felt the pain. Moved into a new house and always planned to get one for the summer, but apparently the rest of the country decided to take their summer vacation money to do their backyard. By the time we actually went to start looking, there were barely even floor models left anywhere, and 8-12 week waits. We’d find one via phone/email with local dealers that was “okay” (not even really what we wanted), and it would sell before we could go check it out.

Finally found a Wellis tub dealer that said they could get us one (much higher end model than we originally wanted) in about 4 weeks.

Happily, after our ~4 week wait, delivery was scheduled for yesterday. Really been struggling to get ahold of the dealer, but finally got a text Wednesday night that we were first on the delivery for yesterday with a 9-12 window. 12:30 comes around and no sign of anyone.  After multiple calls and texts, the delivery guy finally got back to me that our tub wasn’t on the truck that came earlier in the week. He said “oh, I thought someone told you”. He then said he’d figure out where ours is, and get back to me soon.  I am totally jammed at work, so after a few hours of not hearing anything, my wife went down to the showroom.  The Salesperson goes “oh, yeah we found it. It’s here now. The delivery guy will call you tonight to reschedule delivery”.  Of course we didn’t hear from him, and tried calling/texting a couple times later in the evening.  Called again this morning and asked them to call us back ASAP because our electrician is scheduled to come do the wiring. Of course again didn’t hear anything for a few hours and so the wife went down again. Apparently they’ve sold so many tubs they can’t keep up, their delivery team is way behind “because of the weather” (it’s rained like once in the last month, so that’s bull!), and he’s so sorry, but we’re in the same position as dozens of other customer and they’re doing the best they can.

Lucky us...

Pcola77:
I hope you’re handling the delivery process better than our guy!   :D
--- Quote from: BullFrogSpasMN on June 12, 2020, 03:29:01 pm ---It's been crazy, can't keep inventory in-stock, I have approx. 125-150 spas/swim spas on order currently

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BullFrogSpasMN:

--- Quote from: Pcola77 on June 12, 2020, 04:17:10 pm ---I hope you’re handling the delivery process better than our guy!   :D
--- Quote from: BullFrogSpasMN on June 12, 2020, 03:29:01 pm ---It's been crazy, can't keep inventory in-stock, I have approx. 125-150 spas/swim spas on order currently

--- End quote ---

--- End quote ---

I've always operated by 1 rule that I never deviate from...TELL THE TRUTH lol I've found as long as I do that I never find myself in sticky situations like the one you posted.  With that said I myself have had cases of spas that were already recently on order where a date was given and now due to Covid it has been extended but rare situations like this come down to again telling the truth and communicating with your customer immediately and again found 99% of people to be completely reasonable and understanding knowing this is a situation out of our control.

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